New yrs resolution

Snoops123

New years resolution.. I've over the years played..paid for lives and not received.. I am now going to video everytimw I do this.. and post on social media.. as keeps happening.. my own fault for carrying on.. before I bought lives on farm heroes .. took money but no lives.. I reckon over the years a lot of money.. I bet I'm not the only one

Diamond_Lim

@PummyRaj @encantes @Lady_Choo

wykoon

https://community.king.com/en/blog/discussion/359525/new-yrs-resolution

Hi there,

It seems like you have a purchase issue of lives.

If you purchased timed lives, you have to start playing it once you bought the same as the time will keep ticking even though you've taken a break from the game.

If you have bought the regular 5 lives from the game but didn't receive, you may need to contact King Support team under the "contact us" link at the bottom of this page. It would also be helpful if you're keep proof of purchase in your Google App Or Apple store as supporting documents if required.

Please let us know if you still need help on the above issue.

Thanks 😊

encantes

Hi @Snoops123 and Welcome in this Community

We are sorry about your issue with lives. Just to confirm what @wykoon wrote in the previous post.

Unfortunately we would need to get you to contact player support as we cannot do refunds, click on the green link 😉😉

Many thanks for your understanding 😊🤗🤗

[Deleted User]

Which game are you talking about? And are you signed into your king account? For some reason I have less trouble with the games when I am signed out! I had to start from the beginning with a lot of games but I am ok with that!

https://community.king.com/en/blog/discussion/359525/new-yrs-resolution

Snoops123

This has been an ongoing issue which you have previously looked into and given me a refund.. but it happens all the time and can't be bothered messaging all the time.. so I will record each time I buy and dont get a life. Then send you the evidence.. wrong and annoying

wykoon

Hello there @Snoops123

It's very strange indeed that it happens all the time. Please check the following before any purchase.

1. Internet connection is stable.
2. You have zero life before you purchase because if you have full lives, additional purchase is redundant because the game can only hold up to 5 lives and any additional lives would not be added.
3. You are not sharing your device with another person or you are not log in to other's people device.

If all the above are in order, then keeping a screenshot of your purchase each time and contacting support team for refund may be the only solution. Sorry to know that you have to go through such inconvenience.

Have a nice day and see you around the Community.

😊😊