Can't retrieve my progress

Trinamays

I can't log into my king account

They keep telling me connection error or "you're offline*

I have lost all my progress, I was at level 6500 and now I'm back to level 1

I need help please😭

Magnolia4

@Trinamays Did you clear app cache and app data? Is your internet connection strong?

Trinamays

Yes I have cleared the app cache, restarted my phone several times, refreshed my internet connection but to no avail

I have good internet connection

Magnolia4

https://community.king.com/en/blog/discussion/comment/2742982#Comment_2742982

Try to clear app data or uninstall the app. But remember that it will delete all your boosters. Then install the game again and try to log in.

Let me know if it works.

Trinamays

https://community.king.com/en/blog/discussion/comment/2743025#Comment_2743025

Yes i have done that but I can't still log into my account

They keep telling me connection error when I try to retrieve my progress or that I'm offline

Trinamays

https://community.king.com/en/blog/discussion/comment/2743025#Comment_2743025

I have uninstalled the game two more times but no change, please help me

Magnolia4

@Diamond_Lim

We need help

Magnolia4

@Trinamays What game do you play? Bubble Witch 3,Candy Crush or other? We can contact proper forum to get help from moderators.

Trinamays

I play Candy Crush saga, I think the situation has been resolved, I uninstalled one more time then reinstalled and tried to log in, it's working perfectly

Thank you so much

I've not been able to log in for the past 1week but I'm in now and back to the right level

Diamond_Lim

Hello there! @Magnolia4 👋

Let @PrettyBubbles the Community Hub Moderator (not just Bubble Witch Moderator) can helping the player to solve this problem soon. Not me! 😅

PrettyBubbles

https://community.king.com/en/blog/discussion/comment/2743115#Comment_2743115

Hi sorry to hear you had been having this problem

I see you are now all good to go my friend thats good to hear 💓