Game freezing up when McDonald ad comes up.

jawel1956

Is anyone else having trouble with the McDonalds advert (in Spanish) freezing their game.

PrettyBubbles

https://community.king.com/en/blog/discussion/435209/game-freezing-up-when-mcdonald-ad-comes-up

Hi my friend what game is having this trouble with the add 💓

Alienscar

Everyone that has adverts in their game will suffer from their game freezing @jawel1956. In my game every advert at one time or another has caused my game to crash.

Unfortunately adverts causing people's game to freeze has been going on for over three years and it seems to be an issue that King can't fix. All we can do is carefully choose when to watch adverts and just carry on.

https://community.king.com/en/candy-crush-saga/discussion/370188/adverts-still-crashing-the-game/p1

QueenB

https://community.king.com/en/blog/discussion/435209/game-freezing-up-when-mcdonald-ad-comes-up

Hi there and yes, the team is aware of this particular ad that has been causing issues and currently investigating it.

Make sure you keep the game app up to date so you don't miss out on any changes 😉

Apologies for the inconvenience caused!

mayeb63

https://community.king.com/en/blog/discussion/435209/game-freezing-up-when-mcdonald-ad-comes-up

YES!! 🤬

PrettyBubbles

https://community.king.com/en/blog/discussion/comment/3054453#Comment_3054453

Hi my friend welcome to the hub community its lovely to meet you

Sorry you are experiencing this problem I will ask our CM to arrive to advise you better 💓

PrettyBubbles

https://community.king.com/en/blog/discussion/comment/3054453#Comment_3054453

Hi my friend I have been advised there has been a fix for this add

Please check for any pending updates then log out and leave your device off for a moment or two let's see if this corrects things 💓