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Level 5656 is frozen !!!

ssilvia
ssilvia Posts: 3

Level 1

my game is not frozen but level 5656 is !!! I have power cycled my phone

I do not want to loose all my power that I have accumulated so restarting this game is not an option

Comments

  • PummyRaj
    PummyRaj Posts: 44,720

    Hello @ssilvia🤗 A Warm Welcome to the King Community!

    Which game are you playing?

    Are you talking about the "win streak" boosters OR the boosters you saved up in the game? If it is your saved boosters, you will not be losing them by restarting your game!

    Can you please reply to clarify?

  • ssilvia
    ssilvia Posts: 3

    Level 1

    last time I reset bubble witch all my boosters and free play’s disappeared

  • PrettyBubbles
    PrettyBubbles Posts: 27,621

    Hi my friend sorry to hear that you are having this issue

    If you had uninstalled then yes you would of lost your boosters and progress

    Please check you have no pending updates

    Clear the game cache from your device settings menu

    Close everything down then leave your device off for a moment or two

    When you open it up it if it is still the same please go back and choose a level that plays then play that level and restart your device again this should free up the freezing for you

    It will not cause you to loose items

    If all this fails please come back with what device and platform you are using and your game ID 💓

Hey! Would you like to give us your opinion?