Bad MacDonalds ad

reader28

My phone locks up every time half a Spanish McDonalds’ ad appears. I’d think that the genius’s at King could exclude this ad from ever appearing. Or McDonalds could fix their ad. This has gone on for months!

PrettyBubbles

https://community.king.com/en/blog/discussion/451199/bad-macdonalds-ad

Hi my friend welcome to the hub community

We did have an issue with this ad but I have been advised it is fixed

Please check for any pending updates in your game clear the game cache from your device settings menu then close everything down and leave your device off for a moment or two

This should help 💓

reader28

My games are all up to date. I tried following prior instructions to clear my game cache & none of that has worked.

reader28

I thought I had been clearing my game cache by following online instructions. Apparently I hadn’t been. I found better instructions to clear the cache & the games seem to be working … so far without the ad reappearing.

addygirl

https://community.king.com/en/blog/discussion/451199/bad-macdonalds-ad

Says below this is fixed. IT IS NOT FIXED!!

addygirl

Not fixed yet!!

reader28

Well it’s happened again! The McDonalds bad ad reappeared and it’s perhaps an hour of play time after I cleared the cache. Shouldn’t the King people end this by removing and blocking this ad from ever appearing?

reader28

this is the image.

PrettyBubbles

Hi guys thank you for reporting this to us

I will check with my CM for any further information regarding this issue 💓

QueenB

Hey everyone 🌟

We've noticed some concerns regarding the McDonald's ads causing the game to freeze. We want you to know that our team is on top of this and is working hard to resolve the issue as quickly as possible.

We're aiming to roll out a fix later this week. Thank you so much for your patience and understanding as we get this sorted out.

Keep an eye out for updates 👀

reader28

still not fixed. The ad appears a lot less frequently, but it still appears periodically. When will this be fixed (you indicated it would be fixed later last week)?