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Support ?
Level 1
Is there any personal support here?
I get only automatic responses to a problem , that needs personal answer ; Swiped empty my cache, lost my login in Candy Crush playing in King.com page. I have been playing it over year without logging in every time, don't remember password and e-mail provider, which I used does not exist any more...
Don't want to lose my advance , I was quite high level in it.
Comments
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Hello @jaripetri , greetings and welcome!
Here is the link to the Candy Crush Saga Support area
Just tap or click -> https://community.king.com/en/candy-crush-saga/categories/support and explain you problem there. You will get good help there
Be sure to tell them what type device you are using and platform that you are playing from.
Many good players are very will to guide you. 😀
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Hello @jaripetri
Sorry to hear you’re having a problem with your game. 🙁
If you have received a automated response then all you have to do is respond back to that message and they should respond back and help you with your problem. 👍
If you want to explore the community more then start here...
I hope this helps. 🤗
Teresa 🦋🌺🦋
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I am an avid Candy Crush player! Tried to play level 8009, screen comes up to play, I get an oops, and then contact support. I have lost 4 lives trying to play that level thinking it was just a glitch. I sure hope I don't have to go all weekend without playing.
Please fix that level!!
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Hello @Kathy_Williams-3 and @aangela172
❤️ Welcome to the King Community ❤️
This level has been reported to support already. They should have it fixed soon. 👍
While you’re waiting you can explore the community. 🤗
If you haven’t joined/register in the King community and also if you haven’t logged in then go...
➡️ Here ⬅️
If you want to get started in the community then start...
➡️ Here ⬅️
If you want to win gold bars then go...
➡️ Here ⬅️
It’s a community for connecting with players of all the King games. You can go to each game community and ask the support sections questions about problems you’re experiencing at the moment or enter the other areas for fun and polls and other enjoyments. 🤗
Ask me any question you have and I’ll try to answer them to the best of my ability or I’ll refer you to a link or a community manager to find the answers. 👍
Remember to have fun and relax. 💕💫
❤️Teresa 🦋🌺🦋
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Hi @jaripetri and welcome to our Community!
If you haven't saved your game on any account and need to get the levels restored, first make sure to create an account on KIing.com so we have an account to restore the game on.
Make also sure to play at least the first level in the game on your account so it registers.
Then send an email from HERE to our Player Support. Remember to enter the same email address in the web form that you use on your King account, otherwise you'll get an auto reply. Choose also "Game didn't save" as the subtopic to get correct help.
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Happened so far;
Swiped empty my cache, lost my login in Candy Crush playing in King.com page. I have been playing it over year without logging in every time, don't remember password and e-mail provider, which I used does not exist any more...
Asked help here, but lost my first King.com account (jaripetri)password and Can't renew it. Always gives: failed to authenticate password reset request.... So Created new account: jaripetri2
With friendly advise above, did get contact with support, but I don't find The Question mark?
-Open Candy Crush Saga.
- DO NOT TAP ON PLAY
- Tap on the Pink Gearwheel in the bottom left corner.
- Tap on the Pink Question mark button within the Settings menu to open our Help Center.
Is there different versions of this game , because I don't see any ?-marks after clicking the pink gearwheel...?
Instructions , features (tips in game) and bottom button goes to here, King community.
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Welcome to Sweet King Community! 👑
I will tagging Candy Crush Expert Players if they can help :
@kiara_wael, @Sukanta_Biswas, @bearwithme, @Freddy_Falkner, @aijaziqbal and @wykoon
And here is a link to help you learn your way around the community. Here is a guide to help you locate the different areas in the community! Here you'll find the game communities, you can get answers to the most frequent issues here, and here you can participate in competitions and win Gold Bars and more! 👈️
Have a nice and safety day! 😊
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Hello @jaripetri and @jaripetri2.
May I know whether you tap on "forgot password" when you signed in to your original king acc? If yes, the reset password would have been emailed to you. If you can't remember your email or password, then it's unfortunate there's nothing can be done.
You may try to restore progress by contacting support in the game using your second acc. Based on your image above, seems like there is a missing icon. The help button should be a Question Mark, refer to my image below circled in orange.
I'm not sure why that icon is missing from your setting page. Pls log out ft the game, restart your device, wait for 10 sec or more, and log back in. Click on setting again and see if that icon appears.
Let us know the outcome and good luck.
Thank you 😊🙏🏻🍭
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I remember my old account e-mail, but that mail provider does not exist any more.
I tried to get new password to my old account, but it leads to my new account now, so I messed that option ...
Support insists me to click that missing ?-mark, which leads to Help Center (?) before they can do anything?
