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🎬️ Video ads disappearing or not available
We've noticed some concerns about video ads disappearing or not being available in the game. We want to clarify that the video ad feature, like all ads and promotional features, is currently in a testing phase within the game. This means that while some players may receive Lives, others might get Boosters or other items…
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Any information on connection issues? (Edited by CM: Under Investigation)!
@QueenB, there are many posting about being unable to connect to playstore or it says "no internet connection " but it connects to everything but the game! Do you have any information on when this will be fixed? I had logged out and cannot login back in because of this glitch!
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⛔ Game not saving progress/synching between devices - (Edited by CM: FIXED)!
Hi, Is anyone else having this problem. I passed level 17976( now multiple times) and when I close out the game and come back later Im still on that level. I play on my computer through facebook and on my phone through the app and they just stay stuck on that level. No matter how many times I pass it and make sure my…
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🚫 Chocolate Box Stuck/Can't Collect Rewards!
Hi everyone, We wanted to let you know that we are aware of the issues some of you are experiencing with the Chocolate Boxes getting stuck and not able to continue playing or accept your rewards! We’re actively working on a solution, but it may take some time to resolve completely. We understand how frustrating this can be…
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🚨 Are you experiencing issues with the game? Check here before posting in Support!
Are you experiencing issues with the game? Look no further as these are the most common issues and most frequently asked questions in Candy Crush Saga. The two absolute most common questions here in Community are: I have lost my progress or all played levels? If you suddenly are back to level 1 or the game has been lost,…
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I can play on my Mac Pro laptop, but I cannot on my iPhone 12. Any idea why every time I hit the pla
I can play on my Mac Pro laptop, but I cannot on mt I12 Any ideas why every time I get on I hit the play button and everything fades out.
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How can I change my avatar
I want to change my avatar to something different
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Need help - I no longer have email address I signed in with
Dear Community, I'm writing to request your help to access my account and transferring my game progress for Candy Crush Saga, Candy Crush Soda Saga, and Farm Heroes Saga. The email address originally used to register my account has been closed, and I no longer have access to it. As a result, I am unable to use the "Forgot…
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Kenapa saya sudah top up kok blm masuk
Kenapa saya sudah tp up kok blm masuk
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Eu não consigo usar minhas barras de ouro,oque faço?
Nao consigo usar, minhas barras de ouro oque faço?
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É possível ganhar barras de ouro de um outro jogador?
Por preciso muito da vossa ajuda, estou em nível muito difícil não consigo passar faz duas semanas. Podem por favor ajudar com 10 barras de ouro? Sou de Angola não tenho um cartão de crédito para pagamento em dólar
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"URL Blocked" error
Hello, I have been having problems connecting to the Candy Crush Saga app that I downloaded from the Windows Store with my Facebook account for a few months. However, with the update that came about a couple weeks ago, I started having connection problems by receiving an error message. The error message is as follows…
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Porque
Por que não aparece mais anúncio para ajudar a passar de fase?
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Levels closing
anyone else have an issue where you leave the game for a few minutes and then the app closes on you?? It always seems to happen when I get the supercharged candy ball and is EXTREMELY frustrating. You work hard and then the game magically “closes” the whole app and you don’t get it back.
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Continue
can I continue where I left off
