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Episode Race missing rewards: Why didn't I get the usual amount of Gold Bars?
Hi everyone! We are continuing to investigate reports from players who did not receive the Episode Race reward they expected. However, some reports may be connected to the Caramel Cup, which has a different reward structure from the usual Episode Race or the Champions Race. Before reporting a missing reward, please check…
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🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
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⚙️(Under Investigation) Crashes on Purchasing Extra Moves
Dear Players, We're aware of an issue where you're experiencing technical issues when purchasing Extra Moves, whether while making the purchase, or after the purchase has been made. Our Studio team's working on fixing the situation. Once we have an update we'll let you know. In the meantime, thank you for your patience and…
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❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
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Keep playing
Hi, i have already spend a lot of money for this game, but why don't, I ever get the things what I paid for. If I want to keep playing to end the level, and to play on, I pay € 1,99 ,i get the points, but i never get the extra helps to end the level ,and i have to start the level all over again. That,s not fair, because I…
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Candy crush rewards
The rewards are NOT loading correctly! Please get this corrected.
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can we get rid of the creepy voice?
It's like really bothering.
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Next Season?
Hi everyone. Does anyone know what the next season in Candy Crush Saga will be? Since the 2026 Music Season ended, I haven't received any season so far. Thank you very much! 😊
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Ads
So I had my super color bomb, and was on a streak in Candy Royal. Watched an ad and the ad would not close, didn’t have an option to close it. Reported it and still wouldn’t close. Ultimately had to close game and restart. Lost super bomb and bounced out of candy royal. Pretty upset. The ad locked me out of game.
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Rewards crashed
hi, since 3 days in Romania we do not get rewards. Advertising runs but doesn‘t give rewards. Bottons are not working. Frustrating
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Bullshit on payputs
Deep dive not paying out gold bars on winnings that it claimed it would before start Carmel cup did not pay out gold bars it claimed it would on winnings that it said it would before start, and some episode races not paying out. Support portal does not reimburse or look into it, auto reply to email says check forum. If you…
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If in Airplane Mode, is it normalnto not be awarded gold bars?
While flying yesterday I finished a race and even though I advanced first, I was not awarded the 25 gold. I checked again this morning with internet and Incan see that I am still in the new section, but no gold.
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Rewards not received from 2 races
I have finished 2 races,still golden bars not received.
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Game is CHEATING AGAIN!! My boosters are being used without me choosing them!
GAME IS CHEATING AGAIN!!!!!!!!!!!!!!! I noticed recently that my personal inventory was going down when I'm not choosing to use them. If I'm not choosing them, why is my inventory disappearing? That means I'll have to pay for more gold to replenish it and that is not acceptable!!! What is wrong with this game, why are so…
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Lives
Why cant I see lives or list of friend