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🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
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🛠️ Win Streak reward screen freezing - Under Investigation!
Hi everyone, We’ve seen several reports from players where the Win Streak reward screen freezes and players are unable to continue playing as expected. The good news is that this issue has already been flagged to the Studio, and the team is currently looking into it. We understand this is frustrating, especially when it…
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❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
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Why levels that I passed before suddenly changed ?
Hi, Since this morning I noticed that all levels that i previously passed changed. All levels at the end of episode race become legendary or nightmare and before they were normal easy levels. For example I was using level 21500 to fill up my chocolate box with candy, but now instead there is different Nightmare level .…
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Booster wheel
For several days my booster wheel has not spun, keeps saying next spin in just under 16 hours, anyone else having this proble,?
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Chocolate box
I got ripped off with an error & a box sayin don't uninstall. I should of got my 10 gold bars & 25min of boosters which i busted my butt for to use on the nightmare super hard level & bein at almost level 14k these r rough to pass. Can i still get it to use for next login?
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I won level 4108 butt did not register in game
I was playing about 12:30 am and I won level 4108, I put my phone down and fell asleep. I picked my phone up to play at about 5:30 am, the screen reset but the game did not advance to the next level. It was a difficult level and I made a purchase to complete it. I have a screenshot of the winning Cascade. How do I get my…
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In Game store not loading
The InGame store is not loading and it is stopping from buying boosters when needed tried restarting phone and re installed game as well but still not working
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Anyone else with the issue with Unable to claim a super colour bomb freezing
Hi, I loose all my super color bombs since the screen freezes and I can’t click Next when the upgraded super color bombs appear. 🥲
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Unable to claim a super colour bomb--buffering
At the end of an episode, my iPad screen says "Super Charger, Super colour bomb is ready. You have the super color bomb until you lose a level or time runs out." Under the super color bomb there's a Claim button. However this Claim button isn't working and keeps buffering. What to do? I'm attaching a video…
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Cadê as ajudas e os anúncios pra ganhar ajuda?
Gosto muito do jogo faz muito tempo que jogo Candy só que ultimamente as faces estão muito difíceis,e não tem ajuda nem uma e nem os anuncios estão aparecendo mais, são poucas as vidas são poucas as oportudade tá muito ruim desse jeito
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I saved my progress but my progress didn't transfer over to my new device!
I've been playing Candy Crush for years. I recently got a new phone, I saved my progress on my old phone, I went to my new phone and it did not save, I stupidly just reset my old phone without double checking everything transferred! I don't remember the exactly level I was on, it was eight hundred and something, and I'm…
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Stored Lives Disappeared
I had over 200 stored lives one minutes and the next I only had 3. Where did they go and how can I get them back? I’ve already restarted my phone and the app is up to date. 17055 levels played and now I’ve got basically no stored lives. This is not okay.
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Charged booster glitch
After winning 4 games we get charged color bomb but in my case i have faced this so many times that without losing and without time getting lapse my charged bomb goes without any concern.What kind of bug or glitch is this as i dont close game dont lose nor time lapse what is happening
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Freezing
I have played for many years. The game is constantly freezing while playing. This has been going on for weeks.
