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Booster wheel not working - Edited by CM: Fixed on version 1.323 Update your game!
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
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Shop not Loading 13/03 - (Edited by CM: Under Investigation)!
Unable to purchase
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Recent Crashes 2/21/26 - (Edited by CM: Reported to the Studio)!
Is anyone else’s games freezing and then crashing? The last few days my games are consistently freezing and crashing. Costing me gold bars and boosters. I have good internet service and am having the same problem using my data on my phone. update. Still having the same problem. My internet and my iphone 17 pro have not…
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🔔 Facebook Progress Showing as Level 1 - Under Investigation!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
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🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
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⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
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❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
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Ads freezing in game
2ads - Google Gemini and time takers closed beta are freezing during games and when adding boosters There is the all star competition going on and I can’t be the only person losing boosters, gold bars and games
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Knockout
I'm curious to know how many multipliers everyone has used so far, and also if the third Knockout will be three separate games.
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Please help me ,Booster Wheel Timing Reset
Please I need help is there any solution to reset booster wheel timing in Candy crush saga I'll attach the picture for your understanding
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Losing gold bar points due to advertisement
I finished a set and was first to the finish line. It showed that I was to get 35 points, and when I went to watch the add for the additional 6 (+6), the add closed out Candy Crush completely. I did not get the 35 points and was not able to get the additional 10 points for the gold bars.
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Why does this one ad not run properly?
as you can see in the photo the upper right corner clearly shows the x to close the ad but I swear the x is so far up I cannot click on it. It looks fine in the photo which I find amusing. I lost my win streak and my super color bomb 🙁 because I had to force close the game. Now I’m afraid to watch ads
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All star progression perdue
Bonjour, Je n'ai plus aucune information sur mon classement pour le All Stars qui s'affiche. Que faire SVP
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Why can't I post a support issue?
I'm trying to post a support request and it keeps telling me my post will be up once it's approved. What is this? I paid for smthg and didn't receive anything I paid for. I need Support to fix this.
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Nível
Gostaria de saber qual nível estou?
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Is any Award for Race Winning Streaks
I have a streak of 302
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Progress Gone
Hello, why when playing a game, if I stop playing, even for a few minutes then go back in, it puts it as though I lost the level and starts me over again?? Even taking away my streaks, which is NOT cool!! Recently was on streak 17 to reach 21 and now it’s GONE! Not happy
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level 10 308 & level 10 804 does not have any red or yellow pieces! Edited by CM: Reported & Fixed!
Why does my game appearing to play? If there are none to play, how can I unlock the level? There are a lot of purple and blue ones appearing instead.
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Server Issue
I keep getting messages saying I'm not connected to the internet when I am. Then once I got a message saying server issue. That's when I realized it might be candy crush issue. I get it once I finish a level and I'm given the opportunity to continue by using gold bars or ending the level. This just started happening 2…
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Advertisement with ZERO options to exit
Candy Crush All Stars: Advertisement for Google Gemini does NOT have a close option (no “X” anywhere). Lost progress for gold bar challenge (21 levels for 1500 gold bars). Was currently at 14 levels and had 63 gold bars when I had to close App to clear this Ad. Same Ad has done this at least 5 (FIVE) times before.
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Please can someone help this person?
I have been trying to tag @QueenB and @PummyRaj about this problem but I think the fact that the question was marked as "answered" stops any help coming through. Please could someone look into this support ticket as there is a fault in this player's account which stops them from progressing with their game. I cannot work…
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Broken Ads
The Google Gemini ad is broken… you can not close it when it is over. The x is barely visible at the top right corner. There is another the same way. Ad for a game with lot of numbers on a grid .. I can’t remember what the game was.
