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🎬️ Video ads disappearing or not available
We've noticed some concerns about video ads disappearing or not being available in the game. We want to clarify that the video ad feature, like all ads and promotional features, is currently in a testing phase within the game. This means that while some players may receive Lives, others might get Boosters or other items…
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Can't Opt Out of Candy Royale!
I truly do not like this little sub game and I don't want to play it. But lately when it's popping up, there is no X in the right hand corner for me to decline. It's just forcing me to opt in in order to continue playing the game this is absolutely no good. Is this a glitch? If so, when will this be fixed?
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Screen goes black after showing ad (Edited by CM: Reported to the Studio)!
Screen goes black after showing ad, and does not continue with the game. This has been happening for the past 2 days
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⛔️ "Game not Syncing" Issue on different devices - Under Investigation ⛔️
This discussion was created from comments split from: I am trying to log into my account and keep getting OOPs something went wrong message. I checked my.
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🚨 Are you experiencing issues with the game? Check here before posting in Support!
Are you experiencing issues with the game? Look no further as these are the most common issues and most frequently asked questions in Candy Crush Saga. The two absolute most common questions here in Community are: I have lost my progress or all played levels? If you suddenly are back to level 1 or the game has been lost,…
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Why I'm not getting add to get free lives and reward
Since 2 months I'm not getting any rewards
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I pay $9.99 for 103 bar, but it not in my account for candy crush?
I pay $9.99 for 103 gold bars, but it not in my account?
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Paid for gold bars but never received them
I paid for 10 gold bars, it took the money from my card but I never received the gold bars
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candy Royal trouble shoot
I was booted out of the candy royale, when I got back on to the game , I lost my position and lost my chance at gold bars. It was at least 100 I lost. Can someone fix it?
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Why don’t I get ads to get extra boosters?
Why don’t I get ads to earn extra boosters
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who are you
answer me
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My game completion count isn’t increasing, I’ve completed twice and finished with Gold and the coun?
How to fix my game count it hasn’t changed in 50 games?
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I saved my data on a new Facebook but now it’s not there when I click retrieve data.
Can my data be retrieved?
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What happened to my jackpot gold bars
I was one of 7/100 still in the gold bar jackpot with my claim being 188 gold bars. It stayed on this number (7/100 and 188 bars) for about 5 games. Then when it was paid out, I only got 63 gold bars, along with the 6 other players. What happened?
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Why did I only get 50 gold when I was told I was going to be 150
I was doing a special candy Royale challenge where I was to beat 21 levels to split 1500 gold. When the 21st level was complete I only received 50 gold even though there was only 9 of us left and it said 150 gold. Also at the end of the 20th level it changed to 50 and only 15 levels to win which didn't make sense but I…
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Problemas na compra
Compra de combo de jogo não atualizou e custou de minha conta
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How do I make my profile and game background more masculine?
How do I make my profile and game background more masculine?
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Preciso dos meus anúncios de volta!!!
Preciso dos meus anúncios de volta,pra cons6dar continuidade no jogo,pois me ajuda bastante ter barras de ouro e objetos de ajuda.
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level
Hello. After passing a level, the game does not progress to the next level. It works when you exit the game and enter it again.
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Levels lost
Can you please update my level? I was in 4684 with my old phone but now I’m back to 4674 on my new phone. I don’t know why my latest level wasn’t updated. Nothing in the community forum helped!!!!!
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Missing event rewards
I'm missing event rewards from the 50 gold crown event, but when I submit a customer service ticket, I get a canned "go to our community help page." At first, I was mildly frustrated by the missing rewards. Now, I'm seriously frustrated. Any suggestions? This is honestly the worst game customer service I've ever experienced
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Frequent Crashing
I am SO sick of the constant crashing, both after ads and mid-game. I've cleared my cache, restarted the game and restarted my phone. I've done this many times but it keeps crashing. I find myself holding my breath and grinding my teeth after I watch ads for extra moves, hoping it won't crash. It's ridiculous for an…
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How to the reward for my account
How to the reward for my account
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Why all of a sudden has the game changed forcing players to buy gold bars or power ups to advance ?
Game recently changed becoming more difficult to advance with out buying power ups or gold bars for extra moves? Understand the desire to make more money but with all the adds now increasing the difficulty advancing levels it’s just not as fun as it once was . I am at level 11259
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Level 1683
Has anyone noticed when you hit a striped candy, that it only clears the silver boxes if you actually hit on the candy directly? It's not clearing the boxes If you hit the chocolate ball. Even the ones that only need one hit to clear? How is that possible? I've been on same level for over a week now! And I'm noticing the…