BW2 - I keep passing Level 559, but game won't progress to level 560

I'm not sure if this is the correct place to post this since it's regarding BW2. I have played and passed level 559 over, and over, and over just waiting for it to take me to Level 560. Somehow, my game even shows that I have the highest score for that level. It just won't move to the next level.

I have logged out, uninstalled, turned off phone, made sure my game and phone has been recently updated, used the Contact Us option on King.com and have not gotten any results.

I play using the mobile app via Google Play and have never had issues with progressing through levels before. Yesterday I logged into my game for the first time on king.com, and the same thing is happening there, too. It won't move to Level 560 after successful getting the completion confirmation. I've been trying to get answers to this for three days now. Please help. Also, on King.com all of my boosters and potions are there, but they are no longer on the app game that I love playing. I should have 3 of each type.

My User ID is 12398751796.

Please help me! Please progress my game to Level 560 where it should be because I love playing it, but I cannot continue to successfully play the same level over and over without progressing.

Thank you!