Lost levels

sarafarraj · October 12

I was approximately 3750 level now it has come to level 1 how can I restore it

PrettyBubbles · October 12

https://community.king.com/en/blog/discussion/471652/lost-levels

Hi my friend welcome to the hub community its lovely to meet you

Please play 1 level then close down and leave your device off for a moment or two you may have to repeat but if you had previously been saving your progress your levels will return 💓

sarafarraj · October 12

hi

I played and leave it

With no result, I noticed something if someone wants to add me it disappears as I in3750 level and I have padge on the head with 3000
Please look at the attachment

PrettyBubbles · October 12

https://community.king.com/en/blog/discussion/comment/3172620#Comment_3172620

Did you close everything down and leave your device off for a couple of minutes if so this would of bought your levels back had you been previously saving your progress

Did you change device or uninstall 💓

sarafarraj · October 12

thanks for following up with me

I turned off and leave its on the 21 level

Yes unfortunately I uninstalled the game, previously I changed the device nothing happened I have a backup on I cloud nothing changed

But now when I uninstalled I have that problem

PrettyBubbles · October 12

https://community.king.com/en/blog/discussion/comment/3172639#Comment_3172639

Back up on cloud won't restore game issues you need to be saving your progress within the community 💓

sarafarraj · October 12

and now there's no way to restore my progress??

PrettyBubbles · October 12

https://community.king.com/en/blog/discussion/comment/3172740#Comment_3172740

please try our customer services by selecting the contact us tab at the bottom of this page and explain as they can manually restore your levels

First you will receive an automated reply please reply back to this and explain again 💓

Lost levels

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