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Why are there charges I don't recognize on my App Store account?
It can be very concerning if you have charges on your iTunes App Store account that are unfamiliar to you. Most often, these are valid charges that relate to purchases that you may have forgotten about. It’s important to know how iTunes can take up to 10 days to actually apply a charge for any in-app purchase you make. So…
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How do I change my payment information on Android?
Your payments and transactions are handled by the Google Play Store app. We don't store any payment information here at King. If you have any problems changing or amending your payment information, please access your Google Play Store settings from your device or seek guidance from your associated Google Play Store…
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How do I change my payment information on Apple?
Your payments and transactions are handled by the App Store, which is associated with your device, so we don't store this type of payment information here at King. If you have any problems changing or amending your payment information, please access your App Store settings from your device or seek guidance from your…
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I didn't receive a purchase on my Apple device
Steps to resolve a missing item purchase * Restart your game and pass a few levels. * Check your inventory for the purchased item. If the item is still missing * Go to iOS Settings > then tap [your name] > iTunes & App Store. * Tap your Apple ID, then tap View Apple ID. You might be asked to authenticate your Apple ID…
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I made an accidental purchase on my Apple device, what do I do?
If you made an accidental purchase from one of our games to your iTunes account, here's what you need to know. Though the purchase was made through our game, the payment is processed by the Apple iTunes Store. Payments in your iTunes account are not managed by King, but by Apple. For the security of your account, iTunes…
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Why haven't I received a purchased item on Facebook?
As in-game purchases are controlled by 3rd party platforms (in this instance, Facebook), for us to be able to see them and take action on them, we need for you to first ‘dispute’ the purchase via Facebook. To do this, go to your Facebook news feed on a PC/Laptop and click the down arrow by your avatar at the top right of…
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Is it possible to complete the game without buying anything?
Yes! In fact, it's not only possible but very common. Most people who complete all the levels in the game have not bought anything at all. We continuously reward players with free Boosters and prizes in the game, so if you're stuck on a particularly challenging level, maybe try using a Booster or two to help you get back…
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Why haven't I received a purchase on my Amazon device?
If you purchased an item but haven't received it, our Player Support team will be happy to help. Simply use the Contact Us button at the bottom of this article to drop us an email. Make sure that you have a copy of the purchase receipt ready, as we may need you to send that to us. If you no longer have a copy, you will…
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How do I restrict in-app purchases on my Amazon device?
Want to avoid accidental purchases being made on your Kindle? You can easily change your settings so that a password is always required before a purchase is authorized. To turn this on, follow these steps: * Swipe down from the top of the screen to open ‘Quick Settings’ * Tap ‘More’ * Tap ‘Parental Controls’, followed by…
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How do I restrict in-app purchases on my Android device?
Purchases are made using your saved payment information, held in your Google Play Store account. If you'd like to avoid any accidental purchases on your Android device, simply open the Google Play Store app and follow the steps below. * Tap the 'Menu' button in the top left corner corner of the Google Play Store search bar…