-
I made an accidental purchase on my Apple device, what do I do?
If you made an accidental purchase from one of our games to your iTunes account, here's what you need to know. Though the purchase was made through our game, the payment is processed by the Apple iTunes Store. Payments in your iTunes account are not managed by King, but by Apple. For the security of your account, iTunes…
-
I made an accidental purchase on my Apple device, what do I do?
If you made an accidental purchase from one of our games to your iTunes account, here's what you need to know. Though the purchase was made through our game, the payment is processed by the Apple iTunes Store. Payments in your iTunes account are not managed by King, but by Apple. For the security of your account, iTunes…
-
Why haven't I received a purchased item on Facebook?
As in-game purchases are controlled by 3rd party platforms (in this instance Facebook), for us to be able to see them and take action on them, we need for you to first ‘dispute’ the purchase via Facebook. To do this, go to your Facebook news feed on a PC/Laptop and click the down-arrow at the top right of the page. Then…
-
Is it possible to complete the game without buying anything?
Yes! In fact, it's not only possible but very common. Most people who complete all the levels in the game have not bought anything at all. We continuously reward players with free boosters and prizes in the game, so if you're stuck on a particularly challenging level, maybe try using a booster or two to help you get back…
-
What are Gold Bars used for?
Gold Bars are the currency used in the game. Need just one extra move to finally pass that tricky level? Run out of lives but want to keep playing, and your friends haven't sent you any lives yet? Want to try using one of the cool, new boosters? Well, Gold Bars will help you in all these situations and more! You can often…
-
Why haven't I received a purchase on my Amazon device?
If you purchased an item but haven't received it, our Player Support team will be happy to help. Simply use the Contact Us button at the bottom of this article to drop us an email. Make sure that you have a copy of the purchase receipt ready as we may need you to send that to us. If you no longer have a copy, you will need…
-
How do I restrict in-app purchases on my Amazon device?
Want to avoid accidental purchases being made on your Kindle? You can easily change your settings so that a password is always required before a purchase is authorized. To turn this on, follow these steps: * Swipe down from the top of the screen to open ‘Quick Settings’ * Tap ‘More’ * Tap ‘Parental Controls’, followed by…
-
Why haven't I received a purchase on my Android device?
If you purchased an item but didn't receive it, our Player Support team will be delighted to take care of this for you. Simply use the Contact Us button at the bottom of this article and drop us an email. Please make sure you have a copy of the order confirmation sent to you by Google Play when the purchase was made, as we…
-
How do I restrict in-app purchases on my Android device?
Purchases are made using your saved payment information, held in your Google Play Store account. If you'd like to avoid any accidental purchases on your Android device, simply open the Google Play Store app and follow the steps below. * Tap the 'Menu' button in the top left corner corner of the Google Play Store search bar…
-
Do King games have in-app purchases?
While King games are completely free to download and play, you do have the option to purchase virtual items in-game using the app stores e.g. App Store or Google Play. It is essential that you protect your device to prevent unauthorized or accidental purchases on your account, especially if young children have access to…