Alex_The_Witch

Game Expert

Hey there @SabrinaM . This has now been reported to our Studio to be further investigated. Once we hear from them, I'll let you know :)

Hey @SabrinaM . Hope you're having a good day. I'm sorry to hear you had the wrong amount of Coins momentarily, but I'm glad that got fixed eventually. As for the Japanese issue, I've now sent all the new details you gave me to the team once more. I'll let you know when I have an update. Thank you :)

Hey @SabrinaM . The team got back to me, they ask if you could please reinstall the game and let us know if the issue persists afterwards? Also, once you've reinstalled, before logging into your King account, does the work Solitaire already show in Japanese? Thanks in advance!

Hey @Daz . Hope you're doing well. I had to remove the screenshot that contained your email address due to security reasons, but I've checked your account on our database in order to try and help you with this situation. Could you please follow the steps below: 1) Restart the game, and, if needed, Google Play Games In the…

Hey there @zoooeeeee . I hope you’re doing well. I’m sorry to hear that the Rancid's Riches feature is currently unavailable in your game, but rest assured it is expected for some events and features to change and even become temporarily unavailable, so there’s nothing to worry about. Please note that special events like…

Hey there! I hope you're doing well. I understand your concern about the video adverts feature that would give you free items no longer appearing in your game, and would like to clarify its availability within the game. The video adverts feature, as well as other similar special events, is designed to be a bonus feature in…

Hey there! Thank you so much, I really appreciate this. So far I haven't gotten a reply, but as soon as I get an update I'll let you know :)

Hey there @STROUMF . I hope you're doing well. I had to delete your screenshot because it showed your email address, so it was for security reasons. But don't worry, before doing that I looked it up on our database and can see you now have two separate accounts, which means this How can I merge my Facebook and my King…

Hey there @akkybruin . I hope you're doing well. Could you please provide more info about the issue you're experiencing? If possible, share a screenshot or video about it, so we can better understand what's going on. Thanks in advance and have a great day.

Hey there @VesnaAngelova. I hope you’re doing well. I’m sorry to hear you’re having tech issues with the Temu ad. Having more information on the advert will help us speed up your report, so in case you encounter the advert again, please try to gather the information below and get back to us: The name of the game where the…