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Alex_The_Witch

Game Expert

Comments

  • Hey there, @vthake ! Everyone that has their game app updated to the latest version should have the Winter-themed Petopia on their devices. Please make sure to update your app depending on your device. These are the latest game versions and updates: Update Links Android: Update (version 3.13.2) iOS: Update (version 3.13.2)…
    in Petopia Comment by Alex_The_Witch 1:54PM
  • Hey there, @PjBrowning ! Seeing as you already reinstalled the game and it didn't fix the issue, in your case I suggest opening a ticket with our support team so that the issue can be properly investigated. You can check how to do so here: Support Post - How to reach out to Player Support via the Game App! How to contact…
    in I'm on level 5000+. I am unable to watch ads. I can watch one and it takes me straight back to the g Comment by Alex_The_Witch 1:46PM
  • Hey there, @treasuresinky ! As you can see, level 3710 is a level where you need to collect a few ingredients, so the best approach to that is to focus on clearing a path for them to go through. In that case, you can focus on mixing special candies, like striped+wrapped to make sure you can hit more than one blocker at…
    in Level 3710. Comment by Alex_The_Witch 1:42PM
  • Hey there, @yviecesco! Could you tell me if you see any error messages on-screen when you try to use your Gold Bars? Thanks in advance! Have a great day :D
    in Problemas na loja do app Comment by Alex_The_Witch 1:36PM
  • Hey @Aries2020 , hope you're doing well. I'm sorry about these issues you're experiencing with Candy Royale. Could you please try the following steps on your Android device? Close all apps and restart your device: You may need to tap Restart > Restart. Check and update your Android version and the game app Temporarily free…
    in Candy Royale connection issue - please help Comment by Alex_The_Witch December 16
  • Hey @Rainrocks . I'm sorry you're unable to purchase from our in-game store. Worry not, please try the following steps: Close all apps and restart your device: You may need to tap Restart > Restart. Check and update your Android version and the game app Temporarily free up space by clearing app's cache. This is a…
    in Foe the past 4 days it won't let me use gold bars or apps. It says there is no connection. Comment by Alex_The_Witch December 16
  • Hey there, @Andres-2 ! Worry not, the Winter theme will soon be available! Until then, remember to keep your app updated. Have a great day and happy holidays :D
    in Winter Display Comment by Alex_The_Witch December 16
  • Hello there @Noel55 and @Ream925 . I'm sorry to hear you're experiencing issues with your Facebook login. There's been a FB outage some days ago, so if you've experienced the issues some days ago, you could be because of that. However, from the screenshot you sent, Noel, it looks related to a more recent FB issue that our…
    in Connecting to Facebook error - Under investigation 🚩 (Edited by CM) Comment by Alex_The_Witch December 16
  • Hey there @GMJ72 and @mgracer76 . My apologies, I'm sorry to hear the issue remains. Could I please have both your Core User IDs, so that I can report this to our team and the issue can be properly investigated and hopefully a fix can be directly applied to your accounts? Thank you in advance!
    in Game graying out between tries and levels Comment by Alex_The_Witch December 16
  • Hey @Andres-2 , I hope you're doing well. I'm happy to see you're excited for new CCJS content and next year events. Right now we still don't have any new information, but as soon as there's any new announcements, don't worry, because we will definitely be posting it here in the Community for all of you to see! In the…
    in In-game events for next year? Comment by Alex_The_Witch December 16

Hey! Would you like to give us your opinion?

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