JillyJill

Noble

Hi Michal, Thank you for contacting King Care! If you used a new Facebook profile that's not associated with your King account it will think you're a new player and not recognize your progress. You will have to go back to use whatever you were using before. I hope I understood your question clearly. Best regards, Jilly 

Hello fionaquinton, Thank you for contacting King Care! Unfortunately King Care no longer handles purchase/payment issues. You would ultimately have to email King in order to get your refund. Please read the blog below in order to do so. https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1…

Hello lalee, Thank you for contacting King Care! You can make sure there are no other windows open while playing the game. Also, clear your browser's cache and hopefully this will work better for you. If you want to change your picture on this site just click on your pic and that will bring you to your profile page where…

**Duplicate **

Hi Chivon, Thank you for contacting King Care! Sorry for the delay in getting to your issue. I assume you have already made sure you have the latest update? Therefore I will forward your issue on to a King Care moderator to look into your account and hopefully be able to help you further. Thank you for your patience. Jilly

Hi Kathy, Thank you for contacting King Care! New levels are always released on Wednesdays. Congratulations on coming this far! Best regards, Jilly 

Hi Soni, Thanks for getting back to me. This could either be part of a known bug that is occurring with Soda or something else. I'm going to try and get a King Care admin to help you further with this. Thank you for your patience while we work on this. Jilly

Hello Christina, Thank you for contacting King Care! This is a known bug and the studio is still working on a fix. We are really sorry for the delay and appreciate your patience until the studio comes up with a resolution. Best regards, Jilly 

Hi Carmella, Thank you for contacting King Care! You should have received your new levels yesterday, on Friday. Friday is when the new levels come out for Candy Crush Soda. Hope this helps you! Jilly 

Hello Nikki, Thank you for contacting King Care! King is aware of this issue and the studio is working on a fix. We apologize for the delay and appreciate your patience until the studio comes to a resolution. Best regards, Jilly