Johnny_Ryall

Hey Jeroen, Check your inbox also :) Kind regards, Johnny

in I want reset my progress and start again from level 1 Comment by Johnny_Ryall April 2017

Hello Yvonne, Thank you for posting. I'm sorry but this promotion has now expired and the offer is no longer available. I apologise for any inconvenience caused. Kind regards, Johnny

in I paid money years ago for 8 lives. they are now at 5 since this mourning when theings changed. Comment by Johnny_Ryall April 2017

Hello Ali, You only need to disconnect from Facebook in the game app and reconnect to your previous account and your game will return. Please let me know if this works for you. Kind regards, Johnny

in I logged in to my facebook account in my phone and my tablet's progress of 1900 levels were lost. Comment by Johnny_Ryall April 2017

Hello Fizz, Please tell me more about how I can help you. Do you need help unlocking a roadblock, or downloading a game update. How many levels do you see right now. Let me know, Kind regards, Johnny

in pls unlock after episode crispy clearing Comment by Johnny_Ryall April 2017

Hello Diane, From what you have said it sounds like this is related to a setting on your device rather than one of our games. Generally if there is an issue, it would not affect all games at once. I can only recommend that you check all settings, maybe delete one of our apps and install it again to see if this helps.…

in No sound on all King games on ipad Comment by Johnny_Ryall April 2017

Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

in Challenge completed but no rewards Comment by Johnny_Ryall April 2017

Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

in How can I access with my old account? Comment by Johnny_Ryall April 2017

Hello Yasmine, I'm not aware of anything like this that happened in our games. Maybe this was something you won when playing one of our events or promotions? Kind regards, Johnny

in One hour of unlimited lives Comment by Johnny_Ryall April 2017

Hello, Could you please log out of the Facebook app, then open your web browser and login to Facebook with your account. Now go back to the game and try to connect. This should ensure that it connects to your account. Kind regards, Johnny

in my progress won't connect to Facebook Comment by Johnny_Ryall April 2017

Hello, Thank you for bringing this to our attention. I will pass your comments forward to the game studio as this seems to be affecting multiple players. I will update this thread when I have more information. Kind regards, Johnny

in Bubble Witch Saga 3 loads Comment by Johnny_Ryall April 2017

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