Johnny_Ryall

Royalty

Comments

  • Hello Claudia, Please run through the steps here to see if they help to resolve the issue. https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios Kind regards, Johnny
    in Light up the sky doesnt work Comment by Johnny_Ryall April 2017
  • Hello, Thank you for bringing this to our attention. I will pass your comments forward to the game studio as this seems to be affecting multiple players. I will update this thread when I have more information. Kind regards, Johnny
    in Kimmy's Gone Fishing - Counter stuck Comment by Johnny_Ryall April 2017
  • Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny
    in Candy Crush Treat Calender Comment by Johnny_Ryall April 2017
  • Hello Daniel, Congratulations on collecting so many Striped Candies in Dexter’s Collection! To qualify for a prize, you must have been in the top 3 on the leaderboard at the exact time when the challenge finished, not just at some point during the event. At the end of the event, you can see your final score and ranking and…
    in no rewards from striped candy competition again Comment by Johnny_Ryall April 2017
  • Hello, Thank you very much for your suggestion, I'll be sure to pass this onto the Developers. I'm sure they'll appreciate the feedback but I can't be sure whether it's something they will implement in the game or not but you never know. Kind regards, Johnny
    in Treat Calendar Comment by Johnny_Ryall April 2017
  • Hello Sikta, As this is an Adobe issue and not related to our game, I can only recommend that you check with their support for further assistance: https://helpx.adobe.com/flash-player.html Kind regards, Johnny
    in Adobe wants to store information on my computer whenever screen changes Comment by Johnny_Ryall April 2017
  • Hello, This was a glitch that affected some players games. I apologise for the inconvenience. Kind regards, Johnny
    in Why did I lose all my playtime? Comment by Johnny_Ryall April 2017
  • Hello, One of our Super Users has answered this question with their post here: https://care.king.com/en/candy-crush-soda-saga/boosters-gone-134149346 I hope this information helps. Kind regards, Johnny
    in WHAT HAPPENED TO MY BOOSTERS? Comment by Johnny_Ryall April 2017
  • Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny
    in Lost all progress after syncing to Facebook Comment by Johnny_Ryall April 2017
  • Hello Christy, I can see that you have asked this question previously. The answer remains the same as the thread you were linked to, so please refer here for further information: https://care.king.com/en/candy-crush-saga/boosters-messages-842482091 Kind regards, Johnny
    in what happened to all my boosters I had Comment by Johnny_Ryall April 2017
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