Johnny_Ryall

Royalty

Marco, can you try and log in to Facebook in your mobile browser (safari for example) then try to connect. Let me know if this works.

Hello, Thank you for your post. I have checked your game account under the email address for this Facebook and your game progress is saved and it is still available. You only need to go into the app and reconnect to the relevant Facebook/Kingdom account and your progress will return. To reconnect with Facebook please make…

Hello Reenie, I'm sorry to hear that this happened. If you are unsure as to why you failed the level then please post a screenshot of the pop-up that appears that shows that you failed and I will look to help you. Kind regards, Johnny

Hello Raewyn, It's possible that your game lost it's connection to your Facebook/Kingdom account which is where these items are synchronized. If this happens again then please follow the steps here: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios Kind regards, Johnny

Hello Marco, Don't panic, I have checked your account and your progress is safe. There are some steps here that will help you get connected again: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios Kind regards, Johnny

Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

Hello, Our games our currently being transferred over to support HTML5. You can read more about this here: https://care.king.com/en/blog/article/is-your-browser-ready-for-html5 There are also some troubleshooting steps that will help you here:…

Hello, Thank you for your post. I have checked your game account and your game progress is saved and it is still available. You only need to go into the app and reconnect to the relevant Facebook/Kingdom account and your progress will return. To reconnect with Facebook please make sure first that you are logged in to the…

Hello, I'm sorry to hear that this is happening. The issue is in the process of being resolved as we roll out a fix to players. Please keep an eye out for the next app update as this should contain the fix. Kind regards, Johnny

Hello Anna, Thank you for posting. I haven't seen any other contacts about this level on the site. If you know that other players are struggling with the level then ask them to post here and then I will provide feedback to the studio. Kind regards, Johnny