Johnny_Ryall

Royalty

Hello Jennifer, Could you please run through the steps here and if these do not resolve the issue could you please post a screenshot of your map so I can see the issue you are referring to. https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios Kind regards, Johnny

Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

Hello Jane, This issue is related your iOS software/device and not the game application. For support please check Apple support, for example: https://discussions.apple.com/thread/4074945?start=15 Kind regards, Johnny

Hello Karen, Please go to your Google Play app and here if you search for the game, on the page for the app you will see the option to update it. Once complete, the app will now show more levels. I hope this information helps. Kind regards, Johnny

Hello Bjorn, To answer your question, yes it will. You can find a list of supported devices here: https://care.king.com/en/blossom-blast-saga/android-ios-recommended-devices Kind regards, Johnny

Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

Hello Marlen, Thank you for your post. I have checked your game account and your game progress is saved and it is still available. You only need to go into the app and reconnect to the relevant Facebook/Kingdom account and your progress will return. To reconnect with Facebook please make sure first that you are logged in…

Can you confirm if you are playing on Facebook or the game app. If it is the app then the steps above are stil relevant. Kind regards, Johnny

Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

Hello, There are a few things we can try which normally resolve this problem so please try the following steps in order to reconnect the game: 1) First, make sure you have the latest Facebook app installed on your phone. If you have a new phone then the latest Facebook app may be already pre-installed. If you've upgraded…