Johnny_Ryall

Royalty

Comments

  • Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny
    in paid for more lives and they didn't come through Comment by Johnny_Ryall April 2017
  • Hello Michelle. Could you please let me know how you 'earned' the 100 gold bars. Was this an in-game event or an email promotion. Do you have screenshot you can post? Please let me know. Kind regards, Johnny
    in I have "earned" 100 gold bars but it won't let me redeem? When I go to redeem, it says I have 1? Comment by Johnny_Ryall April 2017
  • Hello, First up, please check that your device is supported: https://care.king.com/en/blossom-blast-saga/android-ios-recommended-devices If so, then you can follow the troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios Kind regards, Johnny
    in Candy crush on iPad won't connect Comment by Johnny_Ryall April 2017
  • Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny
    in level 2049 on candy froze after spending 10.00 to pass it. I want my money back or pass this level. Comment by Johnny_Ryall April 2017
  • Hello, Thank you very much for your suggestion! That sounds like a great idea and I'll be sure to pass this onto the Developers. This might even be something that they have thought of already, but I'm sure they'll appreciate the feedback. I can't be sure whether it's something they will implement in the game or not but you…
    in Magic Beans Comment by Johnny_Ryall April 2017
  • Hello Sandy, Thank you for posting. Could you please check if you have the latest version of the app installed as these updates contain the new levels. If you have the latest version, could you please let me know why you are unable to proceed, what your map screen shows etc. Thank you. Johnny
    in Advancing to the next level Comment by Johnny_Ryall April 2017
  • Hello, In the game the timer is always ticking so even if you leave the game, any unlimited lives that you have active, will run down. I hope this answers your question. Kind regards, Johnny
    in Time not working Comment by Johnny_Ryall April 2017
  • Hello, The game studio are currently testing some graphical changes. They have only selected a small number of players for the testing, so it won't appear in everyone's game. There's nothing to worry about, everything in the game will function as normal. Kind regards, Johnny
    in Different graphics in Candy Crush Saga on iPhone Comment by Johnny_Ryall April 2017
  • Hello Tambu, Thank you for posting. This promotion is still being tested so there is a possibility that it will not perform as intended. Also, if we release a new version then it will reset. You will still get bonuses and this does not affect your ability to play the game. Kind regards, Johnny
    in really Comment by Johnny_Ryall April 2017
  • Hello Helen, Could you please confirm if you have the latest version of the app installed and that your game is connected via wifi or mobile data. You might also need to delete the app and reinstall it again if the changes still haven't appeared in your game. Kind regards, Johnny
    in Still not working Comment by Johnny_Ryall April 2017
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