Johnny_Ryall

Hello Bogdan, Thank you for posting. Could you please confirm if this event was a one off or if it happened each time you tried to play the level. Please also let me know if you have the latest version of the app installed. Thank you, Johnny

in How do i get unstuck Comment by Johnny_Ryall April 2017

Hello all, Please read over this thread here as it will explain why you won't see all events and promotions in our games: https://care.king.com/en/candy-crush-jelly-saga/new-feature-not-showing-in-your-game-more-info-here Kind regards, Johnny

in I've never had a daily bonus, boosters, spinning booster wheel or rewards Comment by Johnny_Ryall April 2017

Hello Rhonda, In Pyramid Solitaire Saga there are only 185 levels available on Facebook. The levels after this are only available on mobile. You can still use Facebook to save your game but the levels are not playable there. Kind regards, Johnny

in My mobile app which is logged into fb is further in the game than my facebook game on my pc. Comment by Johnny_Ryall April 2017

Hello, Having checked, your game account shows the correct level, 1774. Please follow the steps here to synchronize your game: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-android Kind regards, Johnny

in I passed the level 1774 but my DP show is 1251 level i want to play 1775 please move my DP at 1774 Comment by Johnny_Ryall April 2017

Hello Cindy, The only way to keep them is to complete the level. Please read the relevant blog here: https://care.king.com/en/blog/article/chase-the-sun-is-back Kind regards, Johnny

in Chase the sun Comment by Johnny_Ryall April 2017

Hello Murray, Could you please read this thread here as this might explain why certain features are not in your game right now. https://care.king.com/en/candy-crush-saga/candy-crush-hmtl5 Kind regards, Johnny

in Candy Crush stopped providing a free spin and interface with friends. Comment by Johnny_Ryall April 2017

Hello, Could you please confirm that you are installing the latest game updates when they are released and that your game is connected to Facebook? This should resolve both issues. What can you see on your map after passing the Rancid levels? Let me know, Johnny

in Every time I beat Rancid Raccoon game will not advance until I post here. Comment by Johnny_Ryall April 2017

Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

in Why don't I get daily bonuses for Jelly Saga? Comment by Johnny_Ryall April 2017

Hello Sam, Your previous post was answered here: https://care.king.com/en/candy-crush-soda-saga/soda-crush-level-525-gap Kind regards, Johnny

in level 517 reward not given after I've passed & further levels have to be manually found Comment by Johnny_Ryall April 2017

Hello Marion. There are no issues with the games from our side of things. I can only recommend that you follow the troubleshooting steps provided here as these should help. https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out Kind regards, Johnny

in when are you jgoing to fix pet rescue and farm hero saga they no longer work in facebook Comment by Johnny_Ryall April 2017

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