Johnny_Ryall

Royalty

Hello Tony, Please log out from Facebook in the game app, and also in your Facebook app and mobile browser. Restart the device and then log back into Facebook and synchronize with the game as normal. This should resolve the issue. Please let me know if you need further assistance. Kind regards, Johnny

Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

Hey Matt, Please read this thread and follow the steps relevant to your device: https://care.king.com/en/candy-crush-saga/i-passed-the-level-but-the-game-didnt-recognise-it Kind regards, Johnny

Hello Julie, I'm sorry to hear that this happen. Lives in the game, like boosters can be lost at times if the games updates, or if it's deleted for example. You can read more about it here: https://care.king.com/en/candy-crush-saga/boosters-messages-842482091 Kind regards, Johnny

Hello, Could you please provide a screenshot to show me what you mean when you say 'tablet mode'. Is it possible that you have logged in under a different game account? Please get back to me. Kind regards, Johnny

Hello. As JillyJill mentions, please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

Hello Irina, The Super Users brought your post to my attention, hopefully I can help. You'll need to create a game account so I've sent you a message. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) Kind regards,…

Hello Eugene Lives in the game are not collectible items. The game is designed to be played with the 5 free lives and a few more that you get sent each day. Lives, along with boosters are saved directly to your device's memory and sometimes by deleting and reinstalling the game or with an update of either your device's…

Hello, I'm sorry that the game does not let you know who won if you miss the end of the event. I will pass this feedback forward. Kind regards, Johnny

Hello Peter, If you close Facebook or if you need to restart your browser, then you will lose any stored lives. These are items that we do not compensate for as they are available for free. I recommend following the steps provided here to help with the crashing issue:…