Johnny_Ryall

Royalty

Comments

  • Hello Mat, I'm sorry but this is information that is not available to us, therefore we cannot answer you as to when you first played the level, only point you towards help for the actual level itself. Kind regards, Johnny
    in Why is my question marked solved? Comment by Johnny_Ryall April 2017
  • Hello Kim, When requesting lives, if you click to deselect 'select all' option then you can choose your friends accordingly. In regards to the Sugar Track, please refer to this thread: https://care.king.com/en/candy-crush-saga/candy-crush-hmtl5 Kind regards, Johnny
    in Why can't I choose just candy crush players to ask for plays? It's only annoying non players. Comment by Johnny_Ryall April 2017
  • Hello Amanda, Could you please run through the steps here and let me know if they help to resolve the issue. https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out Kind regards, Johnny
    in Lives only refill to 1. Comment by Johnny_Ryall April 2017
  • Hello David, This level can be challenging but I can assure you that the level, like all of our levels, can be completed and also without the use of boosters. Try to pick up a strategy before you play again. Here is a YouTube video that shows how another player managed to complete the level:…
    in level 2431, too few moves ! Comment by Johnny_Ryall April 2017
  • Hello all, Thank you for your patience. In the next 2 weeks a new update for Candy Crush Soda Saga will be released which fixes this issue. If you are playing on a mobile device, please keep an eye out for the next game update in the app store to get back to the adventure! As soon as the update is released then Facebook…
    in "You Pressed the quit button" - NO, I didn't! Comment by Johnny_Ryall April 2017
  • Hello Erinn, Please also check your King Care inbox as I have sent you a message about this. Kind regards, Johnny
    in Progress Lost! Comment by Johnny_Ryall April 2017
  • Hello, I am sorry to hear that this happened. In order to obtain a refund you will need to contact iTunes as they handle all refund requests directly. Find the email receipt that iTunes sent you after making the purchase. Now tap on the “Report a problem” link in underneath the item that you didn’t receive. You will then…
    in Charged twice for booster Comment by Johnny_Ryall April 2017
  • Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny
    in Star chaser prize was not received Comment by Johnny_Ryall April 2017
  • Hello Vicky, In some levels it's not possible to use all of your boosters so they will appear greyed out in the selection screen. If you have any doubts or if the issue is different then please post up a screenshot so that I can take a look for you. Kind regards, Johnny
    in Booster candies Comment by Johnny_Ryall April 2017
  • Hello Julie, When you finish a level a pop-up message will appear and let you know why you didn't pass the level. Pay attention to this message as here you can see what you missed and why you didn't pass it. If you have any doubts then please post up a screenshot and I will help you out. Kind regards, Johnny
    in I'm on Level 1389 and the goal states you must get 2000 points. I have done so many many times and i Comment by Johnny_Ryall April 2017
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