Johnny_Ryall

Royalty

Hello, Thank you for your post. I have checked your game account and your game progress is saved and it is still available. You only need to go into the app and reconnect to the relevant Facebook/Kingdom account and your progress will return. To reconnect with Facebook please make sure first that you are logged in to the…

Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

Hello, Could you please confirm if this happened on more than one occasion. Please also follow the steps here for help with freezing issues: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios Kind regards, Johnny

Hello Jamie, Please refer to this thread for further information. https://care.king.com/en/candy-crush-jelly-saga/new-feature-not-showing-in-your-game-more-info-here Kind regards, Johnny

Hello, To resolve this you can log out of Facebook by tapping on the icon in the bottom left-hand corner of the main game screen, selecting the cog icon, and then finally tapping on "Log out". Then just log back in with your Facebook account. If there’s a Facebook session already open on either your Facebook app or web…

Hello PierLuigi, For more information about our events and features please check here: https://care.king.com/en/candy-crush-jelly-saga/new-feature-not-showing-in-your-game-more-info-here Kind regards, Johnny

Hello, Concept, design, implementation, support and maintenance of our games is a long and complicated process. While we are always dedicated to providing the finest in mobile gaming fun, we often need to test new features and evaluate possible tweaks to our pricing structures, to ensure our games are well balanced and…

Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny