Johnny_Ryall

Royalty

Comments

  • Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny
    in Game froze at Level 1396 Comment by Johnny_Ryall March 2017
  • Hello Tony, Please refer to this thread for further information. There are some tips that might help but as your device is no longer supported fully, we cannot guarantee that the game will perform as intended. https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios Kind regards, Johnny
    in candy crush won't load on my iPad Comment by Johnny_Ryall March 2017
  • Hello, Thank you for your post. I have checked your game account and your game progress is saved and it is still available. You only need to go into the app and reconnect to the relevant Facebook/Kingdom account and your progress will return. To reconnect with Facebook please make sure first that you are logged in to the…
    in Lost my game Comment by Johnny_Ryall March 2017
  • Hello, This level can be challenging but I can assure you that the level, like all of our levels, can be completed and also without the use of boosters. Try to pick up a strategy before you play again. Here is a list of YouTube videos that shows how other players managed to complete the level, some with and some without…
    in level 2359 too few moves Comment by Johnny_Ryall March 2017
  • Hello Suzy, This is not information that we make available to our players. In regards to the Sugar Track, the details made available, have been provided here: https://care.king.com/en/candy-crush-saga/what-happened-to-the-sugar-track Please also refer to your previous question about this issue and the corresponding Terms &…
    in Stop dancing around the issue and let us know: Will we ever ALL get Sugar Track back? Comment by Johnny_Ryall March 2017
  • Hello, Could you please let me know what device you are playing on. Kind regards, Johnny
    in Purchase Comment by Johnny_Ryall March 2017
  • Could you please check that you are not still logged in to Facebook in a browser. Log out here as well, restart your device and log back into the Facebook app and the into Candy Crush.
    in Help me connect Comment by Johnny_Ryall March 2017
  • Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny
    in Connected to facebook to save my progress and lost everything. Comment by Johnny_Ryall March 2017
  • Hello Bobbie, Could you please let me know what device you are using? Please also try to connect using mobile data or wi-fi and vice versa. Kind regards, Johnny
    in Can't access store Comment by Johnny_Ryall March 2017
  • Have you tried the steps provided here: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios Let me know.
    in Help me connect Comment by Johnny_Ryall March 2017
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