Comments
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Hello Amy, From time to time this can happen. For further information about this please refer to the official thread here: https://care.king.com/en/candy-crush-saga/changes-to-levels-number-of-moves-etc-320938520 Kind regards, Johnny
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Hello, Could you please run through the steps here firstly to see if they help to resolve the issue: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android Kind regards, Johnny
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Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny
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I'm sorry but this not something that I can assist you with as it is not a supported way of transferring data. Kind regards, Johnny
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Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny
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Did you create a Kingdom account? Do you need me to transfer your progress? Let me know.
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Hello, I'm sorry but I don't fully understand your question. Could you confirm if you are inquiring about an email promotion that you have seen? If so, then please provide a screenshot. Or are you saying that you have lost progress in the game? Please let me know. Kind regards, Johnny
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Hello Jan, I'm sorry to hear that this is happening. Could you please provide a screenshot of the end of level screen pop up (where it says why you completed or failed the level). Then I will look into this for you. Kind regards, Johnny
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Hello Kathy, I had read your previous questions and generally we do not compensate players for free boosters that are lost in the game. You can read more about it here: https://care.king.com/en/candy-crush-saga/boosters-messages-842482091 If you have purchased any in-game boosters then please let me know and I will message…
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Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny
