Johnny_Ryall

Royalty

Comments

  • Hello, Could you please run through the steps listed here to see if they help to resolve your issue. https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out Kind regards, Johnny
    in Unable to open the Questions that are listed here Comment by Johnny_Ryall March 2017
  • Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny
    in Lost progress Comment by Johnny_Ryall March 2017
  • Hello, I'm sorry that the promotion is not working for you. It is still being tested at the moment so we cannot guarantee it's performance. You can delete the app and install it again to see if this helps but in doing this, you will lose all your boosters and lives. Kind regards, Johnny
    in Candy Crush soda Challenges Comment by Johnny_Ryall March 2017
  • Hello, Thank you for your post. I have checked your game account and your game progress is saved and it is still available. You only need to go into the app and reconnect to the relevant Facebook/Kingdom account and your progress will return. To reconnect with Facebook please make sure first that you are logged in to the…
    in Hi I lost levels to candy crush soda and now started back on 1,I need to get my levels back Comment by Johnny_Ryall March 2017
  • Hello, Thank you for your question. Right now there are only 720 levels available on mobile devices. New content will be available but I don't have a time for you right now. I promise that you won't have to wait too long at all! Kind regards, Johnny
    in Why can't I download level 721 Comment by Johnny_Ryall March 2017
  • Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny
    in I Did Not Receive My Gifts Comment by Johnny_Ryall March 2017
  • Hello Jan, Please refer to this thread for further information about the devices that support our games: https://care.king.com/en/blossom-blast-saga/android-ios-recommended-devices The iPad 2 is no longer fully supported so we cannot guarantee game performance I'm afraid. Please accept our apologies for any inconvenience…
    in Alphabetty Saga Got to level 365 game opened then crashed Comment by Johnny_Ryall March 2017
  • Hello, Thank you for your question. Our Game Studios are constantly adapting our games by introducing and testing new features, gameplay or concepts. Before any change is implemented a randomly chosen group of players is selected to trial the feature, and based upon how the change is viewed we then decide whether the…
    in Why $.99 for 10 bars disappear Comment by Johnny_Ryall March 2017
  • Hello, Thank you for your question. Could you please post a screenshot of the challenge and timer that you are referring to. Many thanks, Johnny
    in Candy Crush soda Challenges Comment by Johnny_Ryall March 2017
  • Hello Sxnna, Thank you for posting. Please go to your Google Play app and search for Blossom Blast Saga. If you download the latest app update you will be able to play the new levels. Kind regards, Johnny
    in New levels haven't shown up yet Comment by Johnny_Ryall March 2017
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