Johnny_Ryall

Hello Michelle, Could you please follow the steps here to see if they help to resolve the issue: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out Kind regards, Johnny

in After the game downloads and I hit play it just sits there. It wont allow me to play. Comment by Johnny_Ryall February 2017

Hello Mike, I recommend you follow the steps here to help with the freezing issue. https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android In regards to level 2311, this level is only available on Facebook right now. The levels here are always one episode ahead. Kind regards, Johnny

in Freezing and levels Comment by Johnny_Ryall February 2017

Hello Marcia, Could you please post up a screenshot of the icon in question so that I can look into this for you. Kind regards, Johnny

in Your game icon states you are having a sale Comment by Johnny_Ryall February 2017

Hello Jessie, Thank you for posting and for the feedback. I will be sure to pass it forward to the relevant department. Kind regards, Johnny

in This is reference to Pepper Panic Saga... Comment by Johnny_Ryall February 2017

Hello Maureen. This is the current design of the feature but I will be sure to pass your feedback forward. Kind regards, Johnny

in Winning boosters watching videos Comment by Johnny_Ryall February 2017

Hello, Thank you for your post. I'm sorry but it is not our policy to refund gold bars in this scenario. Please refer to the Terms & Conditions that apply when playing our games. Specifically section 4: http://about.king.com/consumer-terms/terms/en Kind regards, Johnny

in i miss click after one game, i lost 80 gold bars for something i dont need Comment by Johnny_Ryall February 2017

Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

in gold bars not credited Comment by Johnny_Ryall February 2017

Hello Nathan, Please run through the steps here and let me know if this resolves the issue. https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android Kind regards, Johnny

in Phobe and tablet wont move my level Comment by Johnny_Ryall February 2017

Hello, Thank you for your patience and great news! In the next week a new update for Blossom Blast Saga will be released which fixes this issue.If you are playing on a mobile device, please keep an eye out for the next game update in the app store to get back to the adventure! As soon as the update is released then…

in Blossom blast saga, why can't I exit out of the game. Have to shut down phone, very distracting. Comment by Johnny_Ryall February 2017

Hello, I'm sorry but we don't offer chat support Monique, For information about events in our game please refer to this thread: https://care.king.com/en/candy-crush-jelly-saga/new-feature-not-showing-in-your-game-more-info-here Could you also please provide me with more information about the errors in your game. Kind…

in Hi is there an agent available to chat to me i dont receive any events any more and there are errors Comment by Johnny_Ryall February 2017

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