Johnny_Ryall

Royalty

Comments

  • Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny
    in Restore my levels Comment by Johnny_Ryall January 2017
  • Hello Anne, Thank you for posting. I cannot see that you have asked any previous question and there is no information in this post about what your actual issue with the game is. Please don't call our support rubbish without giving us a try first ;) Let me know how we can help you. Kind regards, Johnny
    in NOT HAPPY Comment by Johnny_Ryall January 2017
  • Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny
    in i paid for 100 gold bars earlier today and never got them please make good on this Comment by Johnny_Ryall January 2017
  • Hello, Thank you for your post. I have checked your game account and your game progress is saved and it is still available. You only need to go into the app and reconnect to the relevant Facebook/Kingdom account and your progress will return. To reconnect with Facebook please make sure first that you are logged in to the…
    in Unable to connect Comment by Johnny_Ryall January 2017
  • Hello, Thank you for your post. I have checked your game account and your game progress is saved and it is still available. You only need to go into the app and reconnect to the relevant Facebook/Kingdom account and your progress will return. To reconnect with Facebook please make sure first that you are logged in to the…
    in Lost jelly saga Comment by Johnny_Ryall January 2017
  • Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny
    in Lost level Comment by Johnny_Ryall January 2017
  • Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny
    in Lost progress Comment by Johnny_Ryall January 2017
  • Hello, I can confirm this this is not just related to Kindle devices. There is no issue, this is only in relation to the way that boosters are stored in the games. They are stored locally, meaning the data is included in the game app. Unfortunately this means that the boosters can disappear via updates, games crashing or…
    in So no restore of missing boosters? Comment by Johnny_Ryall January 2017
  • Thank you for your post. I have checked your game account and your game progress is saved and it is still available using the email for this Facebook account. You only need to go into the app and reconnect to the relevant Facebook/Kingdom account and your progress will return. To reconnect with Facebook please make sure…
    in My Candy Crush was wiped out for the 3rd time and I am back to level 1. Comment by Johnny_Ryall January 2017
  • Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny
    in I did not get what I purchased (gold bar) Comment by Johnny_Ryall January 2017
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