Johnny_Ryall

Royalty

Hello Ellie, Thank you for the further information. There are no known issues with the app right now in regards to it crashing. I can only recommend deleting the app and reinstalling to make sure you have the latest version. Maybe troubleshoot your device. I hope you are able to resolve the issue. Kind regards, Johnny

Hello John, You should be able to see a search feature where you can type in the name of the friend/s that you wish to message. If you do not see this then please post a screenshot so I can look into this for you. Kind regards, Johnny

Hello, Could you please follow the steps provided here and let me know if they help to resolve the issue. https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out Kind regards, Johnny

Hello Manitoba, Please post a screenshot of the sparkle that you are referring to and we can try to answer you. Kind regards, Johnny

Hello Virna, Thank you for posting. You can transfer your progress by creating a Kingdom account. Open the app and in the bottom left corner tap the settings button. Tap the orange symbol and set up your account. These credentials can be used on your new device. In regards to your boosters, these items will remain on the…

Hello, Could you please make sure that you have the latest version of the app installed (version 1.42.3). If you go to the app store and check your apps you will be able to see this information. Kind regards, Johnny

Hello Jane, Could you please follow the steps outlined in the thread below to see if they help to resolve the issue. https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android Kind regards, Johnny

Hello Ellie, Can you please make sure that all other apps are closed when you play and that you have sufficient memory and Ram available to play. Check this and let me know if you need further help. Kind regards, Johnny

Hello Judy, Could you please play the game in a different browser and let me know if the same issue occurs. Thank you, Johnny

Hello Daniel, Thank you for posting. Could you please confirm if this happened on more than one occasion. If not, then please follow the steps here and if you want to post the video then I can look into it for you. https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios Kind regards, Johnny