Johnny_Ryall

Royalty

Hello Jon, This image is only prompting you to connect with Facebook if you want. If you don't then you can ignore the message. This is only to show our players that they can connect to get help from friends and save your progress. Kind regards, Johnny

Hello, Could you please run through the troubleshooting steps provided here as these should resolve any crashing issues: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android Kind regards, Johnny

Hello Glen, This level can be challenging but I can assure you that the level, like all of our levels, can be completed and also without the use of boosters. Try to pick up a strategy before you play again. Here is a YouTube video that shows how another player managed to complete the level:…

Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

Hello Tallulah, The level has been updated. The centre column does not produce Fish however this does not affect your ability to pass the level. For example, this user has posted a video where he has passed the updated version: https://www.youtube.com/watch?v=KbrF1rabZLg Kind regards, Johnny

Hello Marietta, Could you please try this for me. If the game says you have zero lives, please go to the heart/lives icon on the map screen and then go back to the map and back into the hearts/lives page again. Please let me know if this changes anything. Kind regards, Johnny

Hello Lisa, Can you please check how much free memory and Ram you have available on your computer and also whether you have a lot of tabs, programs open when you are playing? Thanks, Johnny

Hello Kim, I'm sorry to hear that this is happening. Could you please let me know what device you are playing on so that I can try to assist you. Kind regards, Johnny