Kevin_

Game Expert

Comments

  • Hi again, did you followed Help Center + chat bot and then the Chat With Us option directly from your game in order to reach out support?
    in loss of lives Comment by Kevin_ March 10
  • Hi @redbone1369, I am sorry to hear that you are having trouble with lives. In order to reach out to support please check out our Help Center + chat bot. By choosing the Chat With Us, you can reach out to Player Support to obtain help with your issue ensuring that your receive a reply as soon as possible. However if you…
    in loss of lives Comment by Kevin_ March 7
  • Hi @SRCormier and welcome to the Community! I am sorry to hear that you are having trouble with this Ad. Could you please help me with the following information: Game where they saw the Ad Day and time the Ad was seen Country it was seen in Type of Ad format: video/static image Screenshot of the Ad in question Company name…
    in Ad not loading, need to exit game and lose all progress Comment by Kevin_ March 6
  • Hi @Deven_chadha, I am sorry to hear that you are unable to play levels when tapping the button. Could you please try the below steps: *Restart: Force close apps and restart your device. *Updates: Check that you have the latest game and device updates. *Memory: Keep at least 2GB of free storage for smooth gameplay.…
    in Problem playing levels Comment by Kevin_ March 6
  • Hi @candycrush2010 and welcome to the Community! Have you tried the forgot password within the game? Alternatively could you try: https://www.king.com/forgotPassword If you still have troubles, please let me know.
    in Email Comment by Kevin_ March 5
  • Hi @gabibs, I am sorry to hear that you are seeing this pop up constantly. Could you please *Restart: Force close apps and restart your device. *Updates: Check that you have the latest game and device updates. *Memory: Keep at least 2GB of free storage for smooth gameplay. *Connection: Use WiFi instead of cellular data.…
    in How to get rid of event reward pop-up that can't be claimed? Comment by Kevin_ March 5
  • Hi again, sorry for the delay! I have taken a look into your account and it seems you have now been able to overcome the level. In case you still have any troubles, do not hesitate to let us know. Have a nice day!
    in Is something wrong with level 9676 Troubleshooting Comment by Kevin_ March 4
  • Thanks for the update, I was in fact able to confirm that you had a King login which is why I recommended trying to use it as your login method. Please note that your King account game login is completely different from your Community forum login. Please try to login with your King account using your email and if you can…
    in Not Syncing Candy Crush Saga (Apple Login) to new iphone Comment by Kevin_ March 4
  • Thanks for the update! Can you please check that you have now installed the new game version 4.9.0 and confirm if the issues still happen on this latest version.
    in Bugs in app and playing adds Comment by Kevin_ March 4
  • Hi again, thanks for the clarification about the Ads. Please check out this article we have prepared with more information about this feature: Why don't I see video ads in my game? Here’s what you need to know! 
    in Extra Moves Comment by Kevin_ February 28
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