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Kevin_

Game Expert

Comments

  • Hi, I undertand you are having trouble transferring your progress to a new device as you no longer have access to your Facebok. Please check this guide: New device? Here's how to transfer you progress! If you still have any troubles, remember to please Contact Support directly so that we can best further guide you. 
    in I losses my account Facebook linked in my account Comment by Kevin_ January 10
  • Hi @IndyAmy , I understand your are trying to synch from your Facebook to your King account. First, please note that your accounts must be individuals accounts not previously synchronized with other accounts in order for these steps to work. From the device on which you usually play and already logged in with Facebook,…
    in Move progress from facebook account to king account Comment by Kevin_ January 10
  • Hi @geafra, to answer your question I would like to assure you that this do not depend on your location but please note that our Game Studios are constantly working on improving our games by introducing new features, gameplay or concepts. They closely monitor a game's difficulty and listen to player feedback about certain…
    in livello 8326 Comment by Kevin_ January 9
  • Hi @30Muncaster , can you please let me know if you mean you are having trouble signing into your account or any trouble loading the game?
    in How can I get into the game Comment by Kevin_ January 9
  • Hi @Coandlo , I am sorry to hear that you are having trouble with level 8344. It look like our dear Lynette has not yet passed this level to help with a video. Could you please describe what setback are you facing when tryig to complete?
    in Impossible le jeu pet rescue 8344. Comment faire? Comment by Kevin_ January 9
  • Hi @vonsyn , I am sorry to hear that you are having trouble purchasing. Could you please let me know what is preventing it? It would help is you can share a screenshot of what you see.
    in I can't buy any bars I have money on Google pay help I need bars Comment by Kevin_ January 9
  • Hi, I am sorry to hear that you are facing these connection issues. Could you please try to follow the steps from our Help Center in the article crashing/freezing depending on your device to help with this?
    in Problemas de conexion Comment by Kevin_ January 3
  • Hi, I am sorry to hear that you have no lives after 24 hours. We will be happy to get you going but could you please Contact Support directly so that we can best guide you with this trouble.
    in Not sure why new day starts with NO lives? Haven't played in almost 24 hours! Comment by Kevin_ January 3
  • Hi, I am sorry to hear that you are unable to make purchases or use Gold Bars. Could you please let me know what is preventing? It would really help if you can share a screenshot of what you are able to see.
    in Como usar meus outros? Comment by Kevin_ January 3
  • Hi, I am sorry to hear that you are not seeing Ads in your game. We have prepared a guide: Video ads disappearing or not available to help provide you with more information, so please check it out. Have a sweet day!
    in Candy Crush Saga Comment by Kevin_ January 3

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