Kevin_

Game Expert

Hi there, I am sorry to hear you do not have the Christmas theme as your husband does. I am afraid that the game studio usually run test with these features that may cause them not to be available for everyone and perhaps alternate with different features instead which is why your husband do and you do not. Unfortunately I…

Hi there, I am sorry to hear you are having trouble with Petopia and Mystery Mountain. What do you mean that you do not get Petopia online but you get it downloaded? Do you mean you play through Facebook and you do not see it there? As for Mystery Mountain, please note that the game studio usually run test with these…

Hi and welcome to the Community! I am sorry to hear that you are having issues with these Ads. I would be happy to further help and report this but I will need your help with some additional information: Day and time the Ad was seen Country it was seen in Type of Ad format: video/static image Screenshot of the Ad in…

Hi Nikki, I am sorry to hear that your Weekly contest score is not updating accordingly. We usually recommend these steps to make sure that everything is running smoothly: *Restart: Force close apps and restart your device. *Updates: Check that you have the latest game and device updates. *Memory: Keep at least 2GB of free…

Hello and welcome to our Community! Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you Tip: If…

Hi @Agnils and welcome to the Community! I am sorry to hear that you have lost your boosters and Gold Bars. It sounds your progress was not being backed up. Please check out our Help Center + chat bot. By choosing the Chat With Us, you can reach out to Player Support to obtain help with trying to locate your items but note…

Hi, I am sorry to hear you are having trouble with receiving lives from your teammates. Please keep in mind that if you have full lives and unclaimed inbox messages: lives from team members will be converted to magic beans instead. Are you perhaps referring that you send requests and this showed answer and despite not…

Thank you for the tag @christinewupp. We really appreciate your reports and wanted to thank you for raising this up. I want to share and let you know that the team has been made aware about the issue of the candies not adding up to the score progress. We understand how this affects your efforts toward advancing and your…

Could you please share a screenshot of this message you are getting please?

Hi @becksgolding and welcome to the Community! I am sorry to hear that you are having trouble with adding friends. I recommend that you instead join a team or create one of your own so you can collaborate with others as well as getting and sending lives. Have a nice day!