Kevin_

Game Expert

Comments

  • Remember that you have to do it directly from within the game. This is the visual step by step: Go to the Help Center Open any article that matches your issue Scroll to the bottom and tap “Chat With Us”
    in loss of lives Comment by Kevin_ March 11
  • Hello and welcome to our Community! Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you Tip: If…
    in Anúncio Comment by Kevin_ March 11
  • Hi @Just_Me-2 , I am sorry to hear that you did not received the Super Color bomb on some levels despite it being charged. Could you please try the below steps to avoid any issues: *Restart: Force close apps and restart your device. *Updates: Check that you have the latest game and device updates. *Memory: Keep at least…
    in Mega Color Bomb Comment by Kevin_ March 11
  • Hi again, did you followed Help Center + chat bot and then the Chat With Us option directly from your game in order to reach out support?
    in loss of lives Comment by Kevin_ March 10
  • Hi @redbone1369, I am sorry to hear that you are having trouble with lives. In order to reach out to support please check out our Help Center + chat bot. By choosing the Chat With Us, you can reach out to Player Support to obtain help with your issue ensuring that your receive a reply as soon as possible. However if you…
    in loss of lives Comment by Kevin_ March 7
  • Hi @SRCormier and welcome to the Community! I am sorry to hear that you are having trouble with this Ad. Could you please help me with the following information: Game where they saw the Ad Day and time the Ad was seen Country it was seen in Type of Ad format: video/static image Screenshot of the Ad in question Company name…
    in Ad not loading, need to exit game and lose all progress Comment by Kevin_ March 6
  • Hi @Deven_chadha, I am sorry to hear that you are unable to play levels when tapping the button. Could you please try the below steps: *Restart: Force close apps and restart your device. *Updates: Check that you have the latest game and device updates. *Memory: Keep at least 2GB of free storage for smooth gameplay.…
    in Problem playing levels Comment by Kevin_ March 6
  • Hi @candycrush2010 and welcome to the Community! Have you tried the forgot password within the game? Alternatively could you try: https://www.king.com/forgotPassword If you still have troubles, please let me know.
    in Email Comment by Kevin_ March 5
  • Hi @gabibs, I am sorry to hear that you are seeing this pop up constantly. Could you please *Restart: Force close apps and restart your device. *Updates: Check that you have the latest game and device updates. *Memory: Keep at least 2GB of free storage for smooth gameplay. *Connection: Use WiFi instead of cellular data.…
    in How to get rid of event reward pop-up that can't be claimed? Comment by Kevin_ March 5
  • Hi again, sorry for the delay! I have taken a look into your account and it seems you have now been able to overcome the level. In case you still have any troubles, do not hesitate to let us know. Have a nice day!
    in Is something wrong with level 9676 Troubleshooting Comment by Kevin_ March 4
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