Laura_Grosvenor

Champion

Comments

  • Hi Dani! Here are some troubleshooting tips for you to try. Let me know if it helps! Thank you for contacting King Care and have a great day. https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out
    in Server errors Comment by Laura_Grosvenor April 2018
  • Hello Liz! I have an article for you to read. It is troubleshooting for techinical issues. Let me know if this helps you! Thank you for contacting King Care! https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out
    in Everytime I try to play a King game in the last 2 days the screen goes black? Comment by Laura_Grosvenor April 2018
  • Hello Poncke. I will let the Moderator know about this issue and she will private message you as soon as she can. Thanks for contacting King Care.
    in Contact - need purchased items restored Comment by Laura_Grosvenor April 2018
  • Hi David! I did send it to her. She is really busy on Mondays with all the posts that the SuperStars had found over the weekend that need her attention. :) I will doublecheck and make sure it is still up to be seen. Thanks for writing back though! 
    in Lost Account Comment by Laura_Grosvenor April 2018
  • Hello Linda! I know that new levels are released weekly, but I understand how it feels to wait for them. I am currently done with the latest episode on Papa Pear Saga and now I have to wait for new levels to be released...which is not as frequent as Candy Crush, unfortunately. :) Have you tried doing the Sugar Track…
    in When are your next update due on candy crush? I have no levels left. Passed 3245 this weekend. Comment by Laura_Grosvenor April 2018
  • Can you screenshot what you are seeing so we can get an idea of what you're talking about? Here is an article in case you need help on screenshotting (don't worry--I had to learn fast how to do this too lol). https://www.take-a-screenshot.org/ Thank you for contacting King Care! I hope you have a nice day!
    in Level143 Comment by Laura_Grosvenor April 2018
  • Hello there Bun. I believe the King team does know about this issue and as I understand it, they will be working on it soon, if not already. Keep stopping back here for updates and if you have any other questions, please do ask! It is our pleasure to help! Thanks for contacting King Care and have a great day.
    in Am I missing popcorn cubes on level 1556? Comment by Laura_Grosvenor April 2018
  • Hello Candice. Because of the sensitive nature of the information needed to solve these kinds of issues, we can not answer purchase questions here in the forum. Here is a link to help for purchase issues. There is a link also in there for support. Thank you for contacting King Care and have a nice day.…
    in I bought the $21.99 booster pack but I didn't receive the boosters and gold bars. Comment by Laura_Grosvenor April 2018
  • Hi Murat. Thank you for contacting King Care. I hear your frustration, and I will pass this feedback on to the Moderators for you. The admins at King take feedback very seriously and they do listen and add features every so often because of player input. I hope you have a great day!
    in Pepper panic saga Comment by Laura_Grosvenor April 2018
  • My apologies. I forgot to include the link on how to take a screen shot lol. Chalk it up to me being extra tired last night. :)I just got a Samsung Galaxy Tab A (I think) so this is a learning experience for me too! I am glad you asked that question because now I know how to take a screen shot also. Here is the information…
    in I had to do a factory reset on my Samsung Tablet STM900. Comment by Laura_Grosvenor April 2018
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