Laura_Grosvenor

Champion

Comments

  • Randy, this might be related to your internet service, as I haven't seen any other players with this issue. You might want to turn off your modem/router or whatever you use and see if that helps. You can call your provider also to ask if there are any issues on their end. Also, check that you clear the History on your…
    in candy crush painfully slow to load Comment by Laura_Grosvenor July 2018
  • Beecat52, I can ask for you. Maybe one of my fellow SuperStars or the Moderators will know. I believe this has happened to me too, but I don't pay much attention to the chests/keys so I am not 100% sure. Thanks for writing and have a good day.
    in Why do no maps appear when I unlock a treasure chest? Comment by Laura_Grosvenor July 2018
  • Hello Gabry74. I am sorry this happened to you and I will let the Moderator know about it. Someone will be in touch with you as soon as possible. Thanks for writing and have a good day.
    in My giftboxes do not open Comment by Laura_Grosvenor July 2018
  • Hello Benjamin541. I will let the Moderator know about this. Thank you for writing and good luck to you. Have a great day!
    in Level 3497 is not possible... Comment by Laura_Grosvenor July 2018
  • Hi Susie. I will let the Moderator know about this. I am sorry this happened to you, and hopefully they will get back to you as soon as possible. Can you try clearing the History on your PC to see if that helps and then restart your computer? Also, can you try a different browser to see if you have the same problem? Have a…
    in My browser is updated but still doesn't let me continue the game on my computer...please help me!!! Comment by Laura_Grosvenor July 2018
  • Hello Mike. I can give you the link to get more help with this issue. On the bottom of the page, there is a link you can click, and just make sure you tell them exactly what happened. Lost Progress Help Thanks for writing and I hope you have a good day.
    in I passed level 1136 after days of playing on it but it hasn't taken me to the next level. Why? Comment by Laura_Grosvenor July 2018
  • Corilynn, you lose your boosters when you switch devices/reset data/uninstall and reinstall because the boosters are stored locally on that device, so when you wipe the memory or transfer to a new device, the boosters stay on the device you had been playing on. There is no way to take them with you, unfortunately. As for…
    in please help me Comment by Laura_Grosvenor July 2018
  • Hello D Tesch. The Candy Crush game will be on the same level since you are signed in with Facebook. As for AlphaBetty, since you're not signed in with your FB, the levels will not carry over. I can give you a link to follow which may be more helpful. Just look at the bottom for the link for more help, and explain to them…
    in How do I stay at same level for Candy Crush Saga and Alpha Betty? Comment by Laura_Grosvenor July 2018
  • Hello Helen. You can go to this link Progress Help and they may be able to help you more with this issue. Just make sure you tell them that your levels won't load and what level you're supposed to be on. Good luck and I hope you have a wonderful day!
    in Cannot play CC saga on PC through Facebook. Comment by Laura_Grosvenor July 2018
  • Hi Saulyte. This is a known issue and the Team is aware of it. I will add your post to the others and the Moderators will see it when they come back to the office after the weekend. King changes levels sometimes to try to strike a balance between too hard and too easy, and that isn't always easy. They are listening to the…
    in Lvl 3487 Comment by Laura_Grosvenor July 2018
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