Laura_Grosvenor

Champion

I am sorry I have been away and haven't answered sooner, but there has been some busy times here at home and I haven't had time to sit on the computer. I did let them know. Let me check in with the Mods and see if your question is being answered. Thanks again and have a good one!

Hello there Farhan. I have something for you to look at, that may help you out. https://care.king.com/.../get-your-rank-in-candy-crush-saga I hope that helps you and I hope you have a really nice day. Thank you for contacting King Care!

Thank you for your feedback. I will pass it along for you. Thanks for contacting King Care and I hope you have the best day!

Hello Scott. I believe this is an issue that King is aware of. I am so sorry this has happened and I hope that King finds a solution very soon. I will send this to the Moderators to see if they can give you more information than I have. Again, I am sorry for this and I hope you have a great day. 

Hello Eleni. Fortunately, if you are connected to The Kingdom, you will not lose any progress once you reconnect and you sync back up to it. However, any accumulated boosters will be lost. I feel you on this issue, though. I had the same problem a while ago and I ended up having to reinstall my Candy Crush too. I was…

HI Banester. Can you please clear your cache and then reconnect to FB/The Kingdom and see if that clears it up? You can even try uninstalling then reinstalling the game and then reconnecting to FB/The Kingdom, but be aware that doing that will cause you to lose any accumulated boosters. I would only do that as a last…

Brian, can you tell me when you lost your boosters/lives? What device were you playing on? Thank you and have a good day!

Hello aurelie. Are you connected using Facebook or The Kingdom? If you are, then all you may need to do is disconnect (or log out), clear the cache on your device, and reconnect. If that doesn't work, please let me know so I can elevate it to a Moderator for you. Thank you and have a great day. 

Hello Paul. I will let the Moderators know about this issue. Thank you for contacting King Care and I hope you have a wonderful day.

Hello Lydia. Can you tell me what device you are playing on? Thank you and I hope you have a great day!