MarkHawk

Community Manager

Hi guys, I'll be on vacation for some days and will be back in the community at the end of May month. Don't forget that the fastest way you can get help to a question is to search for it in the community. If you don't find the answer then please post a new thread and the Community members, Superstars and Community Managers will be able to help you 

Comments

  • Hi Kimberli, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in Ripped off! Candy Crush saga Comment by MarkHawk September 2016
  • Hi, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in I have partially lost my progress in Candy Crush Soda Saga. Comment by MarkHawk September 2016
  • Hi, I am sorry that you have experienced an issue with your purchase in Candy Crush Saga. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards,…
    in Candy Crush Mystery Box Comment by MarkHawk September 2016
  • Hi Creedly, I have checked your game account: On 17/09/16, 09:01:25 you used 6 Gold bars for extra spin on the Wheel of Boosters You currently have 5 Gold bars in your account. Please reboot your mobile device and start the game to verify your amount of available Gold bars. Kind regards, - Mark, Team King Care
    in Missing Gold Bars Comment by MarkHawk September 2016
  • Hi Jamal, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in How do I get back to my level? Comment by MarkHawk September 2016
  • Hi Robin, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in I was on level 861 and synced with Facebook and got put back to level 1? help please Comment by MarkHawk September 2016
  • Hi Ashley, I have also send you a message with details on how to solve the issue. Kind regards, - Mark, Team King Care
    in Mystery box didn't show up with my 15.99 purchase I just made!! Comment by MarkHawk September 2016
  • Hi Kelly, I am sorry that you have experienced an issue with your purchase in Candy Crush Saga. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind…
    in I purchased mystery box and boosters. Only got the gold. Comment by MarkHawk September 2016
  • Hi Faryal, Thanks for your update. Unfortunately in-game purchases cannot be refunded. You will however have the option to win further Gold bars in then events in Candy Crush Saga - for instance Sugar Track. Kind regards, - Mark, Team King Care
    in can you please restore my gold bars? Comment by MarkHawk September 2016
  • Hi Deepika, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in Went back to level 1894 Comment by MarkHawk September 2016
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