MarkHawk

Community Manager

Hi guys, I'll be on vacation for some days and will be back in the community at the end of May month. Don't forget that the fastest way you can get help to a question is to search for it in the community. If you don't find the answer then please post a new thread and the Community members, Superstars and Community Managers will be able to help you 

Comments

  • Hi CarloeB, All you'll have to do is to connect the game to Facebook (blue button) By doing so all your progress, highscores and gold bars are synchronized to your iPad and you can now continue playing from the level you currently are at on Facebook. Kind regards, - Mark, Team King Care
    in How do I keep my levels from my computer to my iPad? Comment by MarkHawk September 2016
  • Hi Eldar, Please see the answer on your previous thread: https://care.king.com/en/candy-crush-saga/i-passed-level-1821-and-i-steel-cant-play-level-1822 Please click on the envelope icon on the top right corner of the screen and kindly get back to us with the details in order to solve the issue. Kind regards, - Mark, Team…
    in i have the same problem well over a week Comment by MarkHawk September 2016
  • Hi kerbearmom, I can see that you have 587 Gold bars in your game account. Kindly log into Facebook to play Candy Crush Saga in order to verify that you have all Gold bars available. If the Gold bars don't show on your mobile device could indicate that there's an issue with the connection from your mobile device to…
    in Gold bards are gone Comment by MarkHawk September 2016
  • Hi Iveta, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me in order to solve the issue. Kind regards, - Mark, Team King Care
    in problem mit Candy crush Saga Comment by MarkHawk September 2016
  • Hi Brandi, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me in order to solve the issue. Kind regards, - Mark, Team King Care
    in How can i get my android phone and the facebook computer game to sync? Comment by MarkHawk September 2016
  • Hi Tony, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in Have purchased goldbars and already paid for it.However i can not find my goldbars i have bought! Comment by MarkHawk September 2016
  • Hi Costas, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in my phone and my computer do not synchronised Comment by MarkHawk September 2016
  • Hi Kathy, I am sorry that you have experienced an issue with the Treasure Chest in Candy Crush Saga. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.…
    in Loss of Treasure chest on level 1551 Comment by MarkHawk September 2016
  • Hi Des, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in Charges for what??!! A few months ago i noticed charges on my cellphone bill amounting to almost R20 Comment by MarkHawk September 2016
  • Hi Carrie, Boosters and lives are stored locally on your mobile device - in case of un/re-installing, clearing cache or data overwrite, these items can in worst case get erased. I strongly suggest that you do regular backup of your mobile data. In case something happens you will then be able to restore your game data from…
    in My boosters are gone! Comment by MarkHawk September 2016
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