MarkHawk

Hi Ellie, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care

in My Facebook account is behind the app on my tablet Comment by MarkHawk September 2016

Hi Dé Döni, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care

in after sync i lost 9 games already completed Comment by MarkHawk September 2016

Hi Dionysus, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care

in How do I restore my lost levels?? Comment by MarkHawk September 2016

Hi Jennifer, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care

in I was charged twice for purchasing 100 gold bars and cannot use them. Can you please refund these ch Comment by MarkHawk September 2016

Hi, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care

in I also purchased the mystery box bundle (twice) and did not receive a mystery box either time. Comment by MarkHawk September 2016

Hi Katie, I am sorry that you have experienced an issue with your purchase in Candy Crush Saga. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind…

in I purchased the mystery box bundle but never recieved the mystery box ??? Comment by MarkHawk September 2016

Hi Tabitha, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care

in Lost over 40 levels Comment by MarkHawk September 2016

Hi Christian, All you'll have to do is to connect the game to Facebook (blue button) or Kingdom (orange button with the golden crown). By doing so all your progress, highscores and gold bars are synchronized and you can now boot up your new mobile and after connecting the game to Facebook/Kingdom continue playing. Please…

in Hi, how can I do to transfer Candy crush apply from a tablet to another one ? Comment by MarkHawk September 2016

Hi Richard, The sync issue has been solved. If your mobile device is set to automatically update apps then no further activities are required. If you have set your mobile device to manual update then please update the app to version 1.83.0.4 from this address:…

in How can I save proof of my current level? Comment by MarkHawk September 2016

Hi Richard, The current sync issue should be solved within a few days. In the case of you having to return your old phone before the sync issue is solved I will be able to manually restore your progress on your new mobile device. Kind regards, - Mark, Team King Care

in How can I save proof of my current level? Comment by MarkHawk August 2016

MarkHawk
Community Manager

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MarkHawk Community Manager

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MarkHawk
Community Manager