Candy Crush Saga

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All You Need to Know About All Stars 2026

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How do I restore my lost levels??

I recently upgraded my iPhone and have been knocked back to level 200 from about level 1250 where I was at. My new iPhone is an exact copy of where the previous iPhone left off and everything is exactly as it was except for my lost Candy Crush progress. I had never logged into the game through Facebook and I don't think I was registered with King via email, but all level purchases were made through the Apple app store. Please help solve this issue - thanks.

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simigyang

I was on level 1985 before my Android phone got missing and I just got a new iPhone and downloaded a new game pls help me how do i restore my lost game am always signed in using Facebook but since i logged in it took me back to level 1 pls someone helllpp!😭😭😭

MarkHawk

Hi Dionysus,

I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.

Kind regards,

- Mark, Team King Care

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MarkHawk

Hi Dionysus,

Kind regards,

- Mark, Team King Care

simigyang

Welcome! 👋

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