MarkHawk

Community Manager

Hi guys, I'll be on vacation for some days and will be back in the community at the end of May month. Don't forget that the fastest way you can get help to a question is to search for it in the community. If you don't find the answer then please post a new thread and the Community members, Superstars and Community Managers will be able to help you 

Comments

  • Hi, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in lost progress Comment by MarkHawk July 2016
  • Hi Wayne, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in Gold Bars Comment by MarkHawk July 2016
  • Hi Anna, I have checked your two other questions; In-game tournaments and new features can sometimes be limited to a small group of players. We do this to test new functionality and if all goes well the tournament or feature will be available for all. Unfortunately you were not in the group of players to try this…
    in This is the worst customer support. Comment by MarkHawk July 2016
  • Hi Gotadimple, Adobe Flash Player is a component used in your browser in order to play Candy Crush Soda Saga. By default, every flash application is allocated 100 kilobyte system memory. If an application want to store more information it requests this by this pop up to save the information. The local storage does not…
    in Why do you need local storage to support flash player Comment by MarkHawk July 2016
  • Hi Deloris, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in This is the 3rd time I have tried to ask my question. My level is 1029. Comment by MarkHawk July 2016
  • Hi Carey, I am sorry that you have experienced an issue with your game progress in Candy Crush Saga. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.…
    in Lost Progress Comment by MarkHawk July 2016
  • Hi TinaE, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to investigate the issue. Kind regards, - Mark, Team King Care
    in Being charged double what I ask for. Comment by MarkHawk July 2016
  • Hi Laetitia, I am sorry that you have experienced an issue with your game progress in Candy Crush Saga. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.…
    in When connecting Facebook profile was reseted Comment by MarkHawk July 2016
  • Hi Tonia, I am sorry that you have experienced an issue with your purchase in Candy Crush Soda Saga. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.…
    in I made a purchase that got taken out of my bank account but I never got my extra lives and bonuses. Comment by MarkHawk July 2016
  • Hi Katie, I have located your game account and can see that you had 30 Gold bars on 25 Jul, 13:40:56 CET On 26 Jul, 02:27:06 CET an in-game purchase was made on Facebook for 3x Free Switches costing 29 Gold bars. Please make sure no one else is playing from your Facebook profile. As a safety measure I also suggest you…
    in Gold bars missing!!! Comment by MarkHawk July 2016
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