MarkHawk

Community Manager

Hi guys, I'll be on vacation for some days and will be back in the community at the end of May month. Don't forget that the fastest way you can get help to a question is to search for it in the community. If you don't find the answer then please post a new thread and the Community members, Superstars and Community Managers will be able to help you 

Comments

  • Hi Fafalala, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in Wrong level Comment by MarkHawk July 2016
  • Hi Kat, I can assist your sister in getting the game back to correct level in Candy Crush Saga. Please notice that we require direct contact from a player in order to verify ownership of the game account. This can be arranged by letting the person with the issue log into King Care and post a request to have the levels…
    in Log in problem Comment by MarkHawk July 2016
  • Hi Esko, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in Not able to proceed to level 41 on Candy Crash Jelly Saga Comment by MarkHawk July 2016
  • Hi Sophia, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in Progress lost! Please help me Comment by MarkHawk July 2016
  • Hi Charlotte, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in I purchased the gold bars pkus boosters for 15.99 didn't use any of the items when i logged in was g Comment by MarkHawk July 2016
  • Hi Devan, I can assist in getting the game progress back in Candy Crush Soda Saga. Please notice that we require direct contact in order to verify ownership of a player account. This can be solved by letting the person with the issue log into King Care and post a request to have the levels restored. Once done a King Care…
    in Lost all my levels. Comment by MarkHawk July 2016
  • Hi Mark, I am sorry that you have experienced an issue with your game progress in Candy Crush Saga. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.…
    in Lost all my levels. How do I get them back?? Comment by MarkHawk July 2016
  • Hi Patricia, Unfortunately Kimmy's Gone Fishing tournament, as well as other tournaments and competitions, are not available on all platforms. There will soon be more levels available in the app for Windows Mobile. Kindly check our Facebook page for updates: https://www.facebook.com/CandyCrushSodaSaga/ Thanks for your…
    in fish tournament Comment by MarkHawk July 2016
  • Hi, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in leveling up Comment by MarkHawk July 2016
  • Hi kiralayne, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in Unable to pass onto the next episode in Candy Crush Jelly, its been 4 days now Comment by MarkHawk July 2016
Avatar