MarkHawk

Hi Teta, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care

in Resetting the level Comment by MarkHawk July 2016

Hi AJ Wills, I can assist your mother in getting her game progress back in Candy Crush Soda Saga. Please notice that we require direct contact in order to verify ownership of a player account. This can be solved by letting your mother log into King Care and post a request to have her levels restored. Once done a King Care…

in My mom lost all her data on candy crush soda saga. She isn't connected to Facebook. Help? Comment by MarkHawk July 2016

Hi Mdoulds, I am sorry that you have experienced an issue with your game progress in Candy Crush Soda Saga. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the…

in When I log on to FB it started me back at level one. I'm on level 625 and don't want to start over Comment by MarkHawk July 2016

Hi Mark, I am sorry that you have experienced an issue with your game progress in Candy Crush Saga. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.…

in Updated to latest version of Candy Crush Saga and it returned me to Level 1. Comment by MarkHawk July 2016

Hi Chloe, I am sorry that you have experienced an issue with your game progress in Candy Crush Saga. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.…

in Loss of level Comment by MarkHawk July 2016

Hi Sunrise331, I have checked your game account and located the issue. You will now have all animal helpers available in the game. Kind regards, - Mark, Team King Care

in Farm heroes. My animals are still hidden even though I earned enough stars to be able to use them Comment by MarkHawk July 2016

Hi Tammy, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care

in I need help with the keys! Comment by MarkHawk July 2016

Hi Diad, I am sorry that you have experienced an issue with your bonus in Farm Heroes Saga. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind…

in Where are my gold bars from Super saga Comment by MarkHawk July 2016

Hi ginabrockinton, I have checked your game account and located the reason for the multiple purchase: When you buy in-game items costing 28 Gold bars and don't have sufficient Gold bars you'll have the option buy more. If you choose to buy the small Gold bar packages of 10 Gold bars you'll have to do the purchase 3x times…

in When I buy bars on Candy Crush for 99 cents, it charges me 3 times. On top of that I have tried to Comment by MarkHawk July 2016

Hi, Kindly get your husband to contact us so we can verify his game account and place him on correct level again. Boosters and lives are stored locally on your mobile device - in case of un/re-installing, connectivity errors, clearing cache or data overwrite, these items can in worst case get erased. I strongly suggest…

in when i logged out of my account and logged into my husband's on my android Comment by MarkHawk July 2016

MarkHawk
Community Manager

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MarkHawk Community Manager

Comments

MarkHawk
Community Manager