MarkHawk

Community Manager

Hi guys, I'll be on vacation for some days and will be back in the community at the end of May month. Don't forget that the fastest way you can get help to a question is to search for it in the community. If you don't find the answer then please post a new thread and the Community members, Superstars and Community Managers will be able to help you 

Comments

  • Hi Daniela, If your mother plays Candy Crush Saga directly on King.com then all progress, highscores and gold bars are stored online. If she plays from a mobile device and is connected to Kingdom (I assume she did as she has a username) then it is also possible to retrieve the progress. I suggest you go to King.com and use…
    in Profile recovery Comment by MarkHawk June 2016
  • Hi Gertrude, I am sorry that you have experienced an issue with your game progress in Candy Crush Soda Saga. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the…
    in back to level one Comment by MarkHawk June 2016
  • Hi Ben, I am sorry that you have experienced an issue with your in-game purchase in Pepper Panic Saga. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.…
    in Double charged for life refill Comment by MarkHawk June 2016
  • Hi Sigalit, I am sorry that you have experienced an issue with your game progress in Candy Crush Saga. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.…
    in problem with a level . from 656 got to 1165 by mistake. Comment by MarkHawk June 2016
  • Hi Atle, Thanks for reporting this. Are you only playing on Facebook? Normally game progress can come from mobile devices as well as Facebook. I have checked your game account and can see that you are currently on different levels in the two games. Kind regards, - Mark, Team King Care
    in Level clearing connection between Farm Heroes SUPER Saga and Candy Crush Jelly Saga. Comment by MarkHawk June 2016
  • Hi Tammy, Thanks for your feedback which has been send to the Game Studio for Candy Crush Saga. We are always striving to create levels which are balanced between challenging and fun to play. Kind regards, - Mark, Team King Care
    in 1789 copy cat of 1779 Comment by MarkHawk June 2016
  • Hi Kaitlyn, Do you remember from where you downloaded Candy Crush Saga? Please make sure that you only download from iTunes. The direct address is: https://itunes.apple.com/us/app/candy-crush-saga/id553834731?mt=8 Kind regards, - Mark, Team King Care
    in Please help Comment by MarkHawk June 2016
  • Hi AntiSane, Thank you for reporting this issue. For your other topic; King Care will soon be updated with new features as well as options to mark your OS. Kind regards, - Mark, Team King Care
    in Windows 10 app bug in Jelly Saga Comment by MarkHawk June 2016
  • Hi Hufferfish, Your Game ID can be found by following the steps described on this page: https://www.facebook.com/help/1397933243846983 Please notice that you will need to do the steps from a stationary computer. Kind regards, - Mark, Team King Care
    in What is my username/id Comment by MarkHawk June 2016
  • Hi Alexia, I am sorry that you have experienced an issue with your game progress in Candy Crush Soda Saga. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the…
    in Lost my progression Comment by MarkHawk June 2016
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