MarkHawk

Community Manager

Hi guys, I'll be on vacation for some days and will be back in the community at the end of May month. Don't forget that the fastest way you can get help to a question is to search for it in the community. If you don't find the answer then please post a new thread and the Community members, Superstars and Community Managers will be able to help you 

Comments

  • Hi Caz, Every time you want to buy boosters or extra moves the system checks how many gold bars you have. If you don't have sufficient gold bars you can then choose to buy more. The purchase of gold bars goes to get the booster/move and the remaining gold bar(s) are then added to your account. Example: 1) You have 3 gold…
    in Gold bars purchase Comment by MarkHawk June 2016
  • Hi Alex, If you are ready for a challenge then try downloading this app on Google Play: https://play.google.com/store/apps/details?id=com.king.kingchallenge If you pass the test then look out for any new positions as Level Designer for King: https://jobs.king.com Good luck with your quest :-) Kind regards, - Mark, Team…
    in Can i make a free level to try and im wondering if i can have all the levels for free Comment by MarkHawk June 2016
  • Hi Josephat, Are you playing Candy Crush Jelly Saga on a mobile device or on Facebook? If you are playing the game on a mobile device then please make sure you have updated to the latest version: For Android: https://play.google.com/store/apps/details?id=com.king.candycrushjellysaga For…
    in i have completed level 160 of Candy Crush Jelly saga n my game cant move Comment by MarkHawk June 2016
  • Hi Iodelfino, If you had the games connected to Facebook (blue button) or Kingdom (orange button) then don't worry as all your game progress, highscores and gold bars are stored online on our servers. In this case all you'll have to do is to install the games on your new mobile and connect to Facebook/Kingdom in order to…
    in Lost games Comment by MarkHawk June 2016
  • Hi Rosrenee, I have escalated your request to our Financial Team and they will get directly in contact with you. Kind regards, - Mark, Team King care
    in I want to know why I haven't received my refund back as if yet? Comment by MarkHawk June 2016
  • Hi Jinesh, Congratulations in having completed all current levels in Candy Crush Saga! :-) We are currently working on new challenging levels and I suggest you check our Facebook page for updates. Our home on Facebook: https://www.facebook.com/candycrushsaga Kind regards, - Mark, Team King Care
    in My Id is 2835802175. I am stuck after finishing level 1775. It's not moving on to next level. Comment by MarkHawk June 2016
  • Hi barn57, There are several things you can do if an app won't update on iOS. Please see this thread: https://care.king.com/en/bubble-witch-2-saga/bubble-witch-saga-2-still-updating-after-2-weeks Although the thread is for another game the procedures will be the same. I also suggest you start off with doing a complete…
    in Recently updated Blossom Blast now game won't open. Comment by MarkHawk June 2016
  • Hi Becky, Which iPad version do you use for the game? There are certain older versions of the iPad that are no longer compatible with the game. Please see this thread for further information: https://care.king.com/en/candy-crush-saga/why-is-ipad-2-not-supported-anymore-for-candy-crush-crash Kind regards, - Mark, Team Care
    in Farm heroes shuts off Comment by MarkHawk June 2016
  • Hi Cate, If you are playing Candy Crush Jelly Saga directly on Facebook then please try from another browser - for instance Google Chrome, Firefox or Microsoft Edge. Please also make sure you use this address: https://apps.facebook.com/candycrushjelly/ By doing so you'll force the game to load correctly and you'll be able…
    in Can not connect to Face Book ? Comment by MarkHawk June 2016
  • Hi Devin, I am sorry that you have experienced an issue with your gold bars in Candy Crush Saga. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind…
    in I had over ten gold bars and now their gone. Comment by MarkHawk June 2016
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