MarkHawk

Community Manager

Hi guys, I'll be on vacation for some days and will be back in the community at the end of May month. Don't forget that the fastest way you can get help to a question is to search for it in the community. If you don't find the answer then please post a new thread and the Community members, Superstars and Community Managers will be able to help you 

Comments

  • Hi Vera, Please try the following steps in order to connect to your FB profile: 1) Start the game and disconnect from Facebook 2) Reboot the iPhone and start the game 3) Click on the blue button and you should now be able to enter your email and password to correct FB profile. If the problem persists then please log out of…
    in My sister used my iPad to sign into her Facebook (Ruth), now when I play candy crush soda it comes Comment by MarkHawk June 2016
  • Hi Abul-Fadle, I am sorry that you have experienced an issue with your items in Candy Crush Soda Saga. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.…
    in Gold bars missing Comment by MarkHawk June 2016
  • Hi JG101, Once the Animal Helpers have fulfilled their mission - for instance helping to clear a target amount of crops - they'll go into standby mode. The speech bubble indicates that the Animal Helper is present but can't help further in clearing the level. Kind regards, - Mark, Team King Care
    in Farm heroes club companion freeze Comment by MarkHawk June 2016
  • Hi Ashley, I have checked your game account and located the issue. You will now have all animal helpers available in the game :-) Kind regards, - Mark, Team King Care
    in My animals are still locked Comment by MarkHawk June 2016
  • Hi Lilbit56, Flash will be supported for a long period until new technology replaces it fully. We have just launched Candy Crush Jelly Saga based on HTML5: https://apps.facebook.com/candycrushjelly You can play it if you have a HTML compatible browser like Chrome, Safari, Firefox, Vivaldi or Edge. Kind regards, - Mark,…
    in So what is going to happen to King Games once flash is gone ? Comment by MarkHawk May 2016
  • Hi Roz, If you do all your purchases on your iOS device then simply log into iTunes and from here you can change the associated credit card. Please see this support page: https://support.apple.com/en-us/HT201266 Kind regards, - Mark, Team King care
    in I need to change the account my pay,nets come out Comment by MarkHawk May 2016
  • Hi Ashish, Congratulations in having reached that far in Candy Crush Saga! :-) There are currently 1730 levels available and we are planning on adding more. If you like to know more about the game then please follow us on Facebook. Our home on Facebook is here: https://www.facebook.com/candycrushsaga/ Kind regards, - Mark,…
    in About levels Comment by MarkHawk May 2016
  • Hi Granny Thrower, Sounds like your browser does not fully recognize the settings for the Flash Player plugin. Please try un-installing the Flash Player through the control panel (add/remove program) the reboot followed by a reinstall of the player: https://get.adobe.com/flashplayer/ Another option is to use Google Chrome…
    in Why do I constantly have toownload Flash player? Comment by MarkHawk May 2016
  • Hi Kat, Boosters and lives are stored locally on your device and cannot be transferred. Only gold bars can be synchronized between devices. Kind regards, -Mark, Team King care
    in Boosters Not Synced Comment by MarkHawk May 2016
  • Hi Tooraj, I suggest you get a Gift Card for iTunes: http://www.apple.com/itunes/gifts/ They are accessible in most stores or can be bought online and you can choose from many different values. Once the gift card has been redeemed it will appear in your wife's iTunes account and she can then choose to purchase Gold Bars in…
    in Gift card for wife Comment by MarkHawk May 2016
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