MountainMom

Moderator

Comments

  • Hello @MarshmallowW, This is your 11th discussion on this same topic. Please do NOT start a new discussion with each of your comments, and instead use the "Reply" function to keep all of your comments in the same thread. The initial message you get from Player Support is often automated. Once your issue is assigned to a…
    in No support Comment by MountainMom 11:45PM
  • @MarshmallowW , please do not create NEW discussions about this issue. Please use the "Reply" feature to maintain all of your comments in a single thread. The initial response from Player Support might be an automated message. However, once the issue is assigned to a person, you will see a ticket number in the title of the…
    in No help from support Comment by MountainMom 11:22PM
  • Hello @MarshmallowW. Please reach out to Player Support through your game as follows: Tap the gear icon ⚙️ —> Account & Help —> ? Help Center —> Select the topic of the issue you are having and scroll all the way down and tap “Chat With Us.” This way our Player Support Team will assist 😊
    in Expired Link Comment by MountainMom 11:02PM
  • Hello @cutezash. I apologize that you did not get a response from your comment earlier. Do you still need help? Unfortunately, you will need to know your old password in order to create a new password.
    in I forget my email password Comment by MountainMom 2:21PM
  • Thanks @christinewupp, I reported this level. The explanations from you and @MannyFae will be most helpful for the developers
    in Level 11297 Comment by MountainMom 1:50PM
  • Hello @syreetanicole24 and Welcome to this King Community! Sometimes levels that are "lost" without making a move are designed with only a single move to start. It is important NOT to select a booster from your inventory or by watching an ad with which to start the level. Otherwise, the designed move is not available. Does…
    in Level 11297 Comment by MountainMom 2:47AM
  • Hello @Redstarline. I share your frustration with faulty ads. We have received many complaints about TEMU ads. The best way to make the King advertisement team aware of issues is to use the process described in the following article from our Help Center. 👉How to report an ad in your game In addition to reporting ads, you…
    in Ads like Temu , Zeekr...are horrible Comment by MountainMom 2:36AM
  • Hello @Jan85 and Welcome to this King Community! We love hearing positive feedback about the special events in Candy Crush Saga. We get mixed reviews regarding Candy Royale, so it is nice to hear that your experience has been positive. Keep crushing candies!
    in Candy royal Comment by MountainMom January 20
  • Hello @Cricket92 and Welcome to this King Community! I do not understand why PayPal would refer you to this Community, because we are not able to resolve issues related to purchases in this Community. Such issues can only be resolved by King's Player Support team. However, we have an article that can guide you to the…
    in double charges Comment by MountainMom January 20
  • Hello @Gift483. I would love to help, but I am not sure which account you you want to link. Game accounts on different platforms can be synced, but Community accounts are not linked to game IDs. Can you offer more details?
    in Am new here pls help Comment by MountainMom January 20
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