QueenB

Community Manager

Hi there! I hear you the Express Delivery train is a fun feature, and I know a lot of players enjoy when it rolls through the game 🚂💨 Just as a heads-up though, this feature isn't always active for every player. It appears in limited tests and rotates in and out from time to time, so it’s normal if it suddenly disappears.…

Hi there 👋 Critter Catch is still a test feature, so it doesn’t show up for everyone all the time, and occasionally some things don’t behave as expected while the team is experimenting with it. To help us understand what’s going on on your side, could you tell us more about what exactly isn’t working? For example: • Does…

Wow @teeweiping 🤩 you’re absolutely flying through this season! Set 2 done and the new frame unlocked… that’s some dedication right there ☺️ Thanks for sharing your progress with us… We love seeing you come back each time you complete a new tape. Keep going, you’re making it look easy 😉👏

Hi @Snap8088 I promise it’s not AI, it’s just me 😅 I did read every part of what you shared. I hear you on the tight opening space, the heavy layers of blockers, the marmalade-covered licorice interactions, and how the event’s unique blocker doesn’t get much room to shine because everything else crowds it out. That’s very…

Hey there and welcome to the Candy Community 👋 Love the questions and you can really tell you’re diving into the game and noticing the details 😁 To give you a bit of clarity: Blockers don’t follow the same appearance pattern they used to years ago. The early episodes have been refreshed multiple times, which means things…

Hi there 👋 Thanks for sharing all these details, it really helps. Before we check anything else, could you please share a screenshot of your game map on your new device? (the screenshots you had attached did not make it). I’d just need to see your avatar on the Saga map, so we can confirm which level the game is currently…

Hah, the “you shall not pass” made me laugh 😂 if only Gandalf were in charge of level design 😅 Jokes aside, I’m really sorry this one’s been stonewalling you for days. Level 8195 can definitely feel extra stubborn. Just to see if we can get you some help: Have you checked any YouTube tips or walkthroughs for this level…

Hi! Thanks for checking in about the butterflies. That feature isn’t a permanent part of the game as it’s something the team tests from time to time, so it won’t appear every week. It looks like it’s not active this week, which is why you’re not seeing it show up. If you don’t mind sharing your level number, we can…

Hi @kanddp I know how discouraging it feels to be stuck on a tough level for so long. A quick heads-up, YouTube videos often don’t match the current version of a level because the game team regularly refreshes or rebalances levels. So it’s normal to see layouts that look completely different online That said, this level…

Hey there! Sorry that you’re running into this, that’s really frustrating. When you say it’s giving you a “wrong password,” did you change your email or password recently? Also, are you logging in with a King account, Facebook, or Apple/Google? A couple of things worth checking: Make sure you’re using the same login method…