Tetem'

Game Expert

Comments

  • Hi and welcome to the Community! 🤗 I understand you would like to transfer your Login streak to your other device, this is sadly not possible, let me explain why! Boosters, lives as well as progress in events like your Login Streak are items which are saved locally on the device on which you received them. This means that,…
    in How do I transfer my log in streak to another device? Comment by Tetem' May 19
  • Hi there, and welcome to the Community! 🤗 I am sorry to hear you're unable to recover the level you were on. To receive further assistance, please reach out to our Player Support team via game app or via Contact us, they're more equipped to help you with your progress. Here's a guide if needed:…
    in Profile Comment by Tetem' May 19
  • Hi and Welcome to Candy Crush Soda Saga community! 🤗 I am sorry to hear that you’re experiencing issue with Daily Bonus! This issue is being investigated! Just stay tuned and hopefully, it will fix soon. For more infos, please check this:…
    in Daily bonus Comment by Tetem' May 19
  • Hi and Welcome to the Community! 🤗 I understand how you're feeling about competing against players at a lower level in the Weekly Contest, and will gladly share this with the Studio. While in some features it might be more beneficial to have reached a higher level, I can see how with this event this might not be the case.…
    in Weekly contest Comment by Tetem' May 19
  • Hi and welcome to the Community! 🤗 I will be happy to help you today, but your question is a little unclear, would you please confirm if you are referring to the Helper of the Week title being given to the same player? If yes, please note that the Helper of the week is assigned based on lives sent - and not the…
    in Pourquoi dans mon équipe c'est toujours l'administrateur qui est celui qui a aidé son équipe ? Comment by Tetem' May 18
  • Hi and welcome to the Community! 🤗 Thank you for sharing this screenshot! I'm sorry to see this happening in your game! 😕 There are some things you can do that may solve the problem immediately. Take a look at the list below and try each option. This will maximize the chances of the game running more smoothly for you.…
    in What is this? It keeps happening.. Comment by Tetem' May 18
  • Hi and Welcome to the Community! 👑 I'm sorry to hear you lost your boosters when you changed your device, worry not, let me explain why this happens. Boosters, extra lives, extra moves as well as progress in events are items which are saved locally on the device on which you received them. This means that, unlike Gold Bars…
    in New phone Comment by Tetem' May 18
  • Hi @Abhishek77 warm welcome to our community at Candy Crush Saga. Sorry to hear you're having difficulties resetting your password. Have you checked if the email address to which the password should be sent is correct? Please also check your spam folder. Sometimes emails end up there! In case the reset password link…
    in I didn't get a password retrieve mail Comment by Tetem' May 18
  • Hi and Welcome to the Community! 🤗 You can request lives from your friends in-game, by sending them life requests through the Social Hub feature. You can also purchase lives using Gold bars, and of course you can engage in special events and features that offer lives as rewards. I hope this answered your question! Have a…
    in Como gano vidas, aparte del juego? Comment by Tetem' May 18
  • Hi and Welcome to the Community! 🤗 I am sorry to hear that you're struggling to the collect the last 5 pins, allow me share more infos on the event! The Pins come in 5 rarities: Common, Uncommon, Rare, Epic, and Sweetonium, so this might be the reason why you haven´t received all Pins in your collection as you might have…
    in C'est de la triste ? Comment by Tetem' May 18
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