Xarly

Community Manager

Comments

  • Hi @norita, Welcome to the Community. As mentioned in our House Rules, the Community is only available in English. I will now, for that reason, close this thread. And regarding the black screen issue that you mention, you can find more information here. Cheers, Xarly
    in (Unsupported Language) pantalla negra Comment by Xarly September 2019
  • Hey all, This is being discussed under Support and on a thread announced. You can find it here. I will close this thread now, in order not to have conversations this similar being duplicated. Cheers, Xarly
    in Black Screen Comment by Xarly September 2019
  • Hi @Deztoney77 , Welcome to the Community! I looked at your account and it seems to be working well. The lives you mention buying do show up in our backend system. Sometimes we don't realize that we spent our gold bars or that our lives are indeed filled. Anyhow, I want to make sure you understand we do not intend any harm…
    in How can I get my gold bars restored. Comment by Xarly September 2019
  • Hi @heathero_m, Welcome to the Community. I'm sorry this happened but just to make sure you are well aware, this is not an intended scenario. We wouldn't take away your boosters since, as you mentioned, you hardly earned them during the last years! We care about that and this is just a very unfortunate accident. I have…
    in Why did my boosters all disappear??! Comment by Xarly September 2019
  • Hi @sudes, Sorry this happened to you! Can you be specific regarding what happened? That way we can look into it better. Did the event disappear to you? Will be looking forward to your reply. Cheers, Xarly
    in Bubblegum hill Comment by Xarly September 2019
  • Hi @nasus71! Welcome to the Community! It's unfortunate that this happened to you but don't worry, it's only a matter of time until we can get you back to where you belong. Here is an article that will speak about losing your progress and also provide a link to our Player Support team in case it needs to be restored.…
    in Facebook Comment by Xarly September 2019
  • Hi @kathissa, Welcome to the Community! Are you connected properly to any source of internet? If so, I would need to know your device and the version of the game you are playing on. I would also like to confirm that the issue you are having is on Soda. I'll be looking forward to your reply! (Tag me with @ and "Xarly" to…
    in Unable to sent/ask for lives or collect rewards Comment by Xarly September 2019
  • Hi @yo_momma, Which device are you playing on? Events come and go, but if you play on mobile (Android or iOS) and have your game up to date then you have very high chances of having the most. Cheers and welcome to the Community! Xarly
    in How can I find the episode race and tic game? Comment by Xarly September 2019
  • Hi @AC3 , Welcome to the Community! Let me break it in two points, so that my answer is better: * Regarding the daily login, sadly there isn't anything we can do about this. The login information is stored in your device and needs to be sent to our servers. Sometimes that flow doesn't work properly, which leads to a reset…
    in Lost daily booster even though I played yesterday/also accidental extra moves purchase Comment by Xarly September 2019
  • Hi @cynthiahong! Welcome to this Community of ours! We love to see new people coming with such awesome energy like yourself! Feel free to dive in any discussion to give your opinion, or go into support if there are issues you have or, even better, if you want to help others solve their issues! Very excited to have you with…
    in Just Found the new World 🤩 Comment by Xarly September 2019
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