Xarly

Community Manager

Comments

  • Hi @Cindy_Parker, This is only affecting people playing on King.com and Facebook as far as we have seen. We have not seen any case affecting mobile so far. As mentioned in the main thread about this, we are doing our best to fix this. Cheers, Xarly
    in frustrated Comment by Xarly September 2019
  • Hi @tbones, That is very unfortunate and something we are trying our best to understand (since it is very hard to reproduce). In the meanwhile, all I can do is send a good amount of gold bars your way to alleviate the struggles while we do our best to fix this. Again, apologies for the inconvenience and rest assured, we…
    in Why did I lose all my boosters mid play? Comment by Xarly September 2019
  • Hi all, I'm sorry this happened but I want to confirm what @PummyRaj perfectly said: after day 7 rewards are as good as they were on day 200. Sadly we cannot restore that very admirable number but with 7 more days you will be back to getting free boosters that were just as good as they were back then. Cheers, Xarly
    in Why did I have to start again for the boosters? Comment by Xarly September 2019
  • Hi @ginia07, We currently don't have any issues with iPhone connections at a general level, which tends to imply that it's device specific. Can you send a screenshot of your issue? Cheers, Xarly
    in No internet connection on all my king games Comment by Xarly September 2019
  • Hi both, I'm sorry this happened. As @Foley1362 perfectly mentioned, these logins are stored in your devices. Sometimes, data is not sent properly from the device to our servers, and logins are missed. Sadly, this is not something we can restore. After 7 days though, the rewards are as good as they were on your 700 day…
    in Login Bonus got Lost through making an King Account to synchronize progress on my new Device Comment by Xarly September 2019
  • Hi @javi_robleto11, The Community is only in English at the momenth. I'll close this thread but you are more than welcome to be a part of this, as long as you do so in English. Cheers, Xarly
    in (Unsupported Language) Error nivel 458 Comment by Xarly September 2019
  • Hi there @HWatson2004 , Do you mean the usual daily login? These two shouldn't be connected but we will investigate. The Daily login is on your device rather than the server and that sadly we cannot restore. At the same time, after day 7, the rewards are as good as they are on any day after that, so it only takes 7 days to…
    in Daily booster lost before the time limit is up Comment by Xarly September 2019
  • Hi @kileros1, Thanks for reaching out and sorry for the delay! We've manually fixed that and added them to your account. Hope you enjoy them! Cheers, Xarly
    in 50 gold bars Comment by Xarly September 2019
  • Hi everyone! Who said Mondays are dull and can't bring any sweet surprise? Certainly not me! Today, after some time in silence, it is time to announce not one but TWO SODA EXPERTS! These two have been around for a while and have been helping and contributing greatly and were very much deserving of this badge and…
    in We are searching for Soda & Community Experts! Do you have what it takes? Comment by Xarly September 2019
  • Hi @yvonnemichelle2010, Welcome to our Community, hope you like it in here and that we see you around (there's places for you to share your ideas, give your feedback or enjoy our comepetitions). I'm sorry, but the daily boosters are stored on the device and not our servers, so we cannot restore these. All I can say is that…
    in Daily booster lost Comment by Xarly September 2019
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